Experience

KMC Solutions

• Philippines
• Real Estate
• 700 & Above Employee

• Systems and Infrastructure Engineer

  • Nov 2017 - Present

  ➢ Provide support for multiple clients via remote, chats and emails. ➢ Assist with support of VMware / Hyper-V / MS Azure, Windows and Linux management, servers and infrastructure applications. ➢ Deployment / decommission of physical & virtual servers. ➢ Administer Windows servers (2003, 2008, 2012 & 2016). ➢ DNS & AD server administration. ➢ Provide support for CITRIX and MS Exchange servers and applications. ➢ Administer Linux servers (Red Hat Enterprise Linux, Ubuntu, CENTOS). ➢ Monitor system performance for all production & non-production servers. ➢ Manage & deploy Windows & Linux server security updates & patches. ➢ Maintain & document all incoming tickets & resolve within the SLA. ➢ Create scripts to automate & simplify tasks. ➢ Establish an effective relationship with the various platform vendors to ensure that the management receives the appropriate support levels for all service requests, tickets, & alerts escalated to the platform vendors. ➢ Oversee the team’s incident queues to ensure proper assignment or level of accuracy. ➢ Provide technical guidance to team members, ensure runbooks & automated support procedures are updated & efficient. ➢ Coordinate with vendor for any product and hardware-related issues. ➢ Ensure that all physical & virtual systems are properly documented & maintained in CMDB. ➢ Facilitates Monthly Patch Deployment to Windows Servers ➢ Software Update Group creation in SCCM ➢ Attend client / customer critical incidents and calls. Show less



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• VMWare Administrator L3

  • Apr 2017 - Nov 2017

  - Administer VMware vCenter environment. • 20 vCenters • 700+ ESXi Servers • 5,000+ Virtual Machines - Deployment/decommission of physical & virtual servers. - Perform vCenter and Hypervisor ugrade via VMware Update Manager and CLI. - Perform server migration from physical to virtual. - Administer HP (C7000), IBM enclosures, blade and rack-mounted servers. - Administer Linux servers (Red Hat Enterprise Linux) - Perform firmware upgrade on physical servers. - Monitor system performance for all production & non-production servers. - Document server builds, server decommission & server outages - Manage & deploy Linux server security updates & patches. - Maintain capacity, asset & security reports & documents. - Maintain & document all incoming tickets & resolve within the SLA. - Create scripts to automate & simplify tasks. - Provide technical guidance to team members, ensure runbooks & automated support procedures are updated & efficient. - Provide 24/7 on-call support. - Ensure that all physical & virtual systems are properly documented & maintained in CMDB. - Attend client/customer critical incidents and calls. - Coordinate with vendor for any product and hardware-related issues. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• ITO Service Delivery Consultant (VMware/Linux) Level 3

  • Nov 2015 - Apr 2017



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• • Jan 2015 - Nov 2015

  CLOUD ENABLEMENTCompute Team- Administer Cisco Unified Computing System.- Administer VMWare vCenter environment.- Administer ESX/ESXi hosts.- Monitor system performance for all production and non-production servers.- Develop and maintain installation and configuration procedures.- Server commissioning/decommissioning (Windows Server and Red Hat Enterprise Linux).- vLAN/network and storage provisioning via UIM (Unified Infrastructure Manager).- Monitoring of vulnerabilities based from Microsoft and Red Hat bulletins.- Patch deployment for Windows and Linux via VCM (vCenter Configuration Manager).- Domain security and policy hardening.- DNS and AD server administration.Server Migration Team- Server migration project lead.- Perform server migration from VMware to Hyper-V.- Perform server migration from Hyper-V to Azure.- Perform VM provisioning from migrated disk.- Troubleshoot any issues encountered.- Perform cloud management service onboarding such as patch server configuration, antivirus deployment, backup client installation.- Document procedures and troubleshooting KBs.- Develop powershell scripts to simplify the task.- Meet with the client regarding updates and challenges in the project on a regular basis. Show less

• • Jun 2012 - Jan 2015

  ACCENTURE DATA CENTER SERVICES (ADCS)- Deployment/Decommission of Physical and Virtual Servers- Administer VMWare vCenter Environment- Administer ESX/ESXi Hosts- Administer Windows Servers (2003, 2008, 2012)- Administer Linux Servers (Red Hat Enterprise Linux, Ubuntu)- Monitor System Performance for All Production and Non-Production Servers- Document Server Builds, Server Decommission and Server Outages- Manage and Deploy Windows and Linux Server Security Updates and Patches- Maintained Capacity, Asset and Security Reports and Documents- Maintained and Document all Incoming Tickets and Resolve Within the SLA- Create Scripts to Automate and Simplify Tasks- Provide 24/7 On-call Support on Rotational Basis- Security Lead- Data Center Lead- Incident Management Lead- Problem Management Lead- Availability Management Lead Show less



Lufthansa Technik

• Germany
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• • Mar 2006 - Jun 2012

  - IT Support Team Lead- Monitoring of SLA and KPI of Technical Support Group- Operates as Service Desk Analyst- Provide Operation Support in the Roll-out of New Applications- Monitoring and Maintenance of all Production Servers, Systems, and Business Application Software and Ensure Smooth On-line and Batch Operation- Ensures Timely Activation and Availability of Online Systems- Performs Production System Regular Maintenance Task and Execute Recovery Procedures Whenever Necessary- Develops System Maintenance Routines or Procedures to Simplify Operations Tasks- Performs Production Systems, Applications, and Hardware First Level Support- System Installation, Configuration and Testing- System Administration, Maintenance, Backup/Restore, Performance Tuning- Coordinates with External Parties and Customers for Problem Resolution- Perform Daily Physical Inspections of all IT Service Assets and Tools- Maintain and Monitor In/Out of Assets in the Data Center- Enforcement of the Data Center Policies and Standards- Assist and Monitor All Data Center Related Activities- Ensure Cleanliness and Order Inside the Data Center- Custodian for CD/DVD Installers and Other Office Supplies in the Data Center Show less

• • Jun 2003 - Mar 2006

  - IT Helpdesk team lead.- Serve as primary point of contact for computer user’s questions/problems, research non-routine questions.- Answers distress phone calls from users/clients and provide 1st-level of support to all users in a patient and helpful manner.- Identify user’s computer problems over the telephone through systematic questioning.- Log user’s problem/request through MS Access-based helpdesk system.- Troubleshoot, diagnose, and resolve/assign software, hardware, and network requests received via walk-in, phone, or e-mail.- Notify users regarding events, system downtime, and IT-related information.- Operate as technical support engineer.- Perform network cabling, setup and configuration. Show less