Jose Cazares
Management Information System Helpdesk at Tropical Texas Behavioral Health- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Spanish -
Topline Score
Bio
Credentials
-
Outlook 2016 Essential Training
Lynda.comJul, 2018- Oct, 2024 -
Learning Wireless Networking
Lynda.comJun, 2018- Oct, 2024 -
Computer Components and Peripherals for IT Technicians
Lynda.comMay, 2018- Oct, 2024 -
Computer Components and Peripherals for IT Technicians
Lynda.comMay, 2018- Oct, 2024 -
IT Service Desk: Customer Service Fundamentals
Lynda.comMay, 2018- Oct, 2024 -
Learning PC Maintenance and Performance
Lynda.comMay, 2018- Oct, 2024 -
Troubleshooting Common PC Issues for Users
Lynda.comMay, 2018- Oct, 2024 -
Windows 10 April 2018 Update New Features
Lynda.comMay, 2018- Oct, 2024 -
Networking Foundations: Networking Basics
Lynda.comApr, 2018- Oct, 2024
Experience
-
Tropical Texas Behavioral Health
-
United States
-
Mental Health Care
-
100 - 200 Employee
-
Management Information System Helpdesk
-
Jul 2019 - Present
• Provide advanced troubleshooting support for PC hardware, software, and network connectivity issues over the phone and in-person to staff. • Recommend constructive improvements to procedures and support/train end users on the use of and various Microsoft software applications. • Participate in and/or manage the implementation of new systems and upgrades and contribute in developing new solutions to frequently occurring problems. • Perform front-line support by answering, escalating/resolving, and documenting calls and emails to the Zenworks help desk application. Show less
-
-
-
HP
-
Azerbaijan
-
Online Media
-
HP Technical Support
-
Apr 2019 - Jun 2019
• Provide HP upgrade to Bank of America’s servers, UPS and Printers. • Take inventory of all HPdevices. • Document upgrades and inventory on a proprietary software application. • Provide HP upgrade to Bank of America’s servers, UPS and Printers. • Take inventory of all HPdevices. • Document upgrades and inventory on a proprietary software application.
-
-
-
AppleOne Employment Services
-
United States
-
Staffing and Recruiting
-
700 & Above Employee
-
Customer Service Representative
-
Jan 2019 - Apr 2019
• Provide Customer Service to Veterans clients in a variety of cases. • Case status, New Registrations, Renewals, etc to Veterans. • Document all Veterans calls on a proprietary software application. • Provide Customer Service to Veterans clients in a variety of cases. • Case status, New Registrations, Renewals, etc to Veterans. • Document all Veterans calls on a proprietary software application.
-
-
-
Black Turtle Services
-
United States
-
Outsourcing and Offshoring Consulting
-
100 - 200 Employee
-
Customer Service Representative
-
Sep 2018 - Dec 2018
• Provide Customer Service to FEMA survivors in a variety of incidents. • In-Take Registrations to FEMA survivors by inbound calls. • Document all calls to our FEMA application. • Provide Customer Service to FEMA survivors in a variety of incidents. • In-Take Registrations to FEMA survivors by inbound calls. • Document all calls to our FEMA application.
-
-
-
City of McAllen, TX
-
United States
-
Government Administration
-
300 - 400 Employee
-
IT Support Analyst II
-
Dec 2017 - Jul 2018
• Provide advanced troubleshooting support for PC hardware, software, and network connectivity issues over the phone and in-person to all City of Mcallen staff. • Recommend constructive improvements to procedures and ssupport/train end users on the use of City and various Microsoft software applications. • Participate in and/or manage the implementation of new systems and upgrades and contribute in developing new solutions to frequently occurring problems. • Perform front-line support by answering, escalating/resolving, and documenting calls and emails to the Service Desk Remedy application. Show less
-
-
-
Spectrum
-
Italy
-
Retail Apparel and Fashion
-
1 - 100 Employee
-
Bi-lingual Technical Support
-
Nov 2017 - Dec 2017
Representative, November 2017 to December 2018 • Provide customer support related to Charter services, including troubleshooting high speed internet/phone issues. • Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints and concerns. • Facilitate customer issue escalations to local management/support as required • Accurately document customer account records based on actions taken. Representative, November 2017 to December 2018 • Provide customer support related to Charter services, including troubleshooting high speed internet/phone issues. • Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints and concerns. • Facilitate customer issue escalations to local management/support as required • Accurately document customer account records based on actions taken.
-
-
-
Digital Office Systems
-
Software Development
-
1 - 100 Employee
-
Field IT Technician
-
Apr 2017 - Oct 2017
• Providing service and customer support during field visits or dispatches on PCs, Macs, Copiers, Printers, Scanners and Faxes. • Managing all on-site installation, repair, maintenance and test tasks. • Diagnosing errors or technical problems and determining proper solutions, and maintaining a high level of customer satisfaction of service and products. • Installation/Network Configuration on PCs, Macs, Copiers, Printers, Scanners, and Faxes. • Providing service and customer support during field visits or dispatches on PCs, Macs, Copiers, Printers, Scanners and Faxes. • Managing all on-site installation, repair, maintenance and test tasks. • Diagnosing errors or technical problems and determining proper solutions, and maintaining a high level of customer satisfaction of service and products. • Installation/Network Configuration on PCs, Macs, Copiers, Printers, Scanners, and Faxes.
-
-
-
Atento
-
Spain
-
Outsourcing and Offshoring Consulting
-
700 & Above Employee
-
IT Analyst
-
Jan 2011 - Mar 2017
• Support 500+ workstations and about 400+ users for both clients: "BBVA Compass Bank" and "Asurion" telephone bankers, supervisors, trainers, human resources, quality assurance, workforce, and upper management. • Technical assistance was done mainly person-to-person, but also helped users by phone and remote access to their workstations, including: desktops, laptops, printers, and cisco phones. • Provided Software and Hardware assistance to users with their active directory, cisco phone, internet connectivity, wi-fi, printer issues, web browser, adp.com, citrix, Quality Assurance application, gmail, desktop icons, internet favorites pages, intranet page, etc. • Granted active directory access, cisco phone logins, grant access/map shared drives, and add user to Nice Perform recording system and install Nice Perform application on user's pc to new users. • Users created a service request via Remedy software application. I would provide the assistance and solve the issue. Last, I would close the Remedy ticket for documentation purposes. • In charge of supporting Nice Perform recording application. Monitoring/checking server down notifications. Open a service request to report down times on not recording voice and/or screen shots. Work quickly with vendor to resolve down issue. • Perform new installations of new workstations. In charge of un-packaging new Phones, PCs, monitors, mouse, keyboards. Imaging new desktops. Install new desktops and phones in new cubicals. Name pc and add it network. Finally, Test new installed computers. Show less
-
-
Education
-
1999 - 2003
University of Houston
Bachelor's degree, Information Systems Technology
Community
