Jose Botello

Customer Support Engineer at Network Elites
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas, Texas, United States, US
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
Skills

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Bio

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Credentials

  • Electronic Systems Technician
    CEDIA

Experience

  • Network Elites
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Support Engineer
      • Aug 2022 - Present

  • JPI
    • United States
    • Real Estate
    • 200 - 300 Employee
    • System Engineer
      • Sep 2021 - Apr 2022

  • Rogers-O’Brien Construction
    • Dallas, Texas
    • Help Desk Analyst, IT
      • Oct 2016 - Sep 2021

  • OMNI Audio Video
    • Lead installation specialist/ Programmer
      • Oct 2014 - Oct 2016

    • Lead installation specialist/ Programmer
      • Sep 2014 - Oct 2016

  • HARMON HALL
    • Mexico
    • Professional Training and Coaching
    • 500 - 600 Employee
    • English Teacher
      • 2011 - 2014

      • Responsible for new student evaluation and course placement • Taught fundamental English grammar to students of different levels and ages • Structured classes according to students’ academic needs • Applied lessons • Offered extra help assisting students with questions or absences • Graded written and oral tests and exams • Responsible for new student evaluation and course placement • Taught fundamental English grammar to students of different levels and ages • Structured classes according to students’ academic needs • Applied lessons • Offered extra help assisting students with questions or absences • Graded written and oral tests and exams

  • Eric Grundelman's Cool AV
    • Dallas/Fort Worth Area
    • Electronic systems technician/Programmer
      • 2006 - 2011

      • Programmed Control4 enabled devices, URC remotes, Speakercraft systems, ADA systems, and Kaleidescape products • Installed audio/video systems, computer networks, cable/satellite TV, telephone systems, CCTV • Provided constant maintenance on previous installations • Educated customers regarding new technologies • Actively sold additional audio/video equipment to customers • Provided outstanding customer service • Performed complex troubleshooting procedures to equipment not functioning properly • Managed customer consultations and budgeting • Retrofitted homes to provide systems upgrades • Efficiently coordinated company projects/installations with multiple contractors • Provided English/Spanish translation support as a bilingual liaison when necessary Show less

Education

  • Instituto Tecnologico de Zacatecas
    Bachelor's Degree, Computer Systems Engineer
    2000 - 2005
  • Colegio de bachilleres
    High School
    1997 - 2000

Community

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