RPA Developer

• Aug 2023 - Present

App/Cloud Support Analyst

• Jul 2021 - Aug 2023

• Support, monitor, and maintain applications and cloud computing systems. • Apply technical knowledge to diagnose and resolve application issues. • Design and code applications in line with functional and technical programming standards. • Analyze, design, build, and/or test new components or enhancements to existing modules, including reporting and analysis capabilities. • Support, monitor, and maintain applications and cloud computing systems. • Apply technical knowledge to diagnose and resolve application issues. • Design and code applications in line with functional and technical programming standards. • Analyze, design, build, and/or test new components or enhancements to existing modules, including reporting and analysis capabilities.

IT Support Specialist

• Nov 2018 - Jul 2021

• Administer workstations such as Windows 7, 8.1 and 10. • Administer IT servers and IT network equipment. • PABX and Yealink VOIP Telephone System administration. • Tier 2 support and troubleshooting for IT related concerns. • Coordinate to IT vendor and supplier for IT related projects. • Advance Firewall Administration (WATCHGUARD XTM 515). • Administer on premise Anti-virus and Email Server. • Deploy and administer Windows Server Update Services for workstation and servers. • Manage and maintain IT Infrastructure Backup Plan. • Managed Windows Active Directory, File Server and Windows Server Virtualization. • Deployment of Cacti web-based monitoring system. Show less

Information Technology Network Specialist

• Apr 2018 - Oct 2018

• IT network and communication equipment installation/troubleshooting of network switches, • In charge for surveillance system for EMSCAI • Administer VOIP telephone system to whole EMSCAI • File Server Administration • Advance firewall administration (SOPHOS SG 450) • Support and troubleshoot of IT network concerns. • Daily monitoring of network status and file servers. • Monitor and troubleshoot email server including outgoing and incoming email. • WSUS Deployment and administration. • Implementation of IT Security in AUSPJV. Show less

Information Technology Technical Support

• Aug 2015 - Apr 2018

• Providing IT related support and training to end users. • Set-up and installation of workstations both hardware, software including network connection. • Software support and troubleshooting windows, office application and other programs. • Hardware support, troubleshooting and repair CPU, printer, scanner, telephones and etc. • Network support troubleshooting hubs, switches and cable connectors. • In house production systems patch deployment. • Multi-Function Printer Configuration Management. • Creating Standard Operating Procedures (SOP) for IT Related works • Performing daily and weekly back-up of data on file servers. • Support and conducted maintenance to the following printers: (SATO, Zebra, Fuji Xerox, EPSON) • Telephone Support, troubleshooting PABX telephones, and programming of PABX. • Installation and configuration of machine computer connectivity to internal and external server • Knowledgeable in Windows server installation and configuration (File Server, Application Server, Database Server). • Knowledgeable in Cisco Switch configuration (eg. Cisco Catalyst 2960) through CLI and Web Based GUI. Show less