Experience

Roffey Park Institute

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Head of Hospitality

  • May 2019 - Present



Copthorne Hotel Gatwick

• Assistant Food and Beverage Manager

  • Jul 2016 - May 2019



Cisswood House Hotel

• 1 - 100 Employee

• Deputy Food and Beverage Manager

  • Apr 2014 - Jul 2016

  • Overseeing operations of Food & Beverage outlets• Maintaining exceptional levels of customer service• Recruiting, managing, training and developing the team• Managing guest queries in a timely and efficient manner• Assisting in setting departmental targets and objectives, work schedules and policies and procedures• Deputising for the Food & Beverage Manager in their absence• Complying with hotel security, fire regulations and all health and safety legislation• Assisting other departments wherever necessary and maintaining good working relationships• Ensuring that staff is at work on time and dressed to company standards, dealing with any issues that the staff have in the absence of their direct line managers.• Carrying out security checks and liaising with other departments regarding maintenance issues or security concerns.• Dealing with customer complaints and concerns effectively and without delay, relaying to the General Manager as well as the respective department managers.• Ensuring the smooth running of all operations during shift in various areas of the hotel to include; restaurant, lounge, conference and banqueting, front office, housekeeping, beauty and leisure.



Chatsworth Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Assistant Manager

  • Feb 2009 - Apr 2014

  • Responsible for the day-to-day management of a hotel and its staff. • Planning, organising and directing all hotel services, including front-of-house (reception, reservations), food and beverage operations, and housekeeping.• Observing and monitoring workers' performance to make sure that company rules and procedures are being followed at high standards.• Personally demonstrating a commitment to guest service by responding to guest needs. Dealing with customer complaints and comments.• Managing, training and developing the team, ensuring all hotel staff, including new hires, know all components and features of the guest service.• Assisting in management meetings, ensuring the teams are fully briefed, action points are recorded and achieved.• Cooperating with other departments to coordinate hotel activities, for example weddings, Christmas parties.• Ensuring events and conferences run smoothly.• Ensuring that organisers and guests of conferences, banquets, dinners and weddings have the best experience.• Managing the bar during various conference, events and functions at the hotel.• Carrying out inspections of the property and services.• Ensuring a safe workplace by identifying, reporting hazards and taking corrective action.• Coordinating and control all aspects of stock deliveries, keeping accurate and up to date records. • Managing the cellar and stock storage areas, ensuring they are secure, neat and clean at all times. • Cash handling.• Running bar shifts, assisting and guiding staff to deal with issues, complaints and ensuring guests’ experiences exceed expectations. • Supervising the daily housekeeping of the guest bedrooms and communal areas. • Overseeing breakfast, lunch and dinner shifts, and deputising in the Restaurant Managers absence• Assisting the General Manager to manage all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality.

• Trainee Manager

  • Jul 2008 - Jan 2009

  • Assisting with and maintaining standards of Breakfast and Dinner services.• Supervising the running of the bar. • Cashing up after each shift, ensuring that the tills balance and money taken is placed in the hotel’s safe. • Placing orders for wine and other beverages.• Attending weekly meetings.• Setting up rooms for meetings, conferences and weddings.• Arranging decorations, media equipment, and furniture for social or business functions. • Ensuring all equipment and rooms are set-up and prepared to company standards.• Supervising Conference & Banqueting operations.• Delegating in line with function sheets.• Greetings guests in a friendly, polite and professional manner providing a high standard of service.• Supervising restaurant operations, managing guest queries in a timely and efficient manner.• Covering shifts for Assistant Managers, Head Housekeepers, Reception and Restaurant Manager. • Assisting with any other duties as requested by the Hotel Manager or other senior member of staff.