Jose Alfredo Monterrosa
National Sales Manager at Servicios Farmacéuticos Especializados- Claim this Profile
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English Full professional proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Joyce Beazley
Alfredo communicates very well both email and on the phone. He has always been very customer oriented--customizing solutions that will maximize customer satisfaction. I especially appreciated his contributions and collaboration with me as we were working global issues. Alfredo consistently delivered excellent results on time. His presentations were clear and concise, making sure that all were understood. I recommend him.
Edgar Aguilera
Alfredo is a great professional to work with, in my Presales tenure, Alfredo has been showing open mind and "can do" attitude that in supported in his managerial skills and service experience to facilitate discussions and lead trough results in complex negotiations and aggressive SLA's. He is always open to support the team and brings collaboration and leadership, he is a valuable asset and contributor to work with.
Joyce Beazley
Alfredo communicates very well both email and on the phone. He has always been very customer oriented--customizing solutions that will maximize customer satisfaction. I especially appreciated his contributions and collaboration with me as we were working global issues. Alfredo consistently delivered excellent results on time. His presentations were clear and concise, making sure that all were understood. I recommend him.
Edgar Aguilera
Alfredo is a great professional to work with, in my Presales tenure, Alfredo has been showing open mind and "can do" attitude that in supported in his managerial skills and service experience to facilitate discussions and lead trough results in complex negotiations and aggressive SLA's. He is always open to support the team and brings collaboration and leadership, he is a valuable asset and contributor to work with.
Joyce Beazley
Alfredo communicates very well both email and on the phone. He has always been very customer oriented--customizing solutions that will maximize customer satisfaction. I especially appreciated his contributions and collaboration with me as we were working global issues. Alfredo consistently delivered excellent results on time. His presentations were clear and concise, making sure that all were understood. I recommend him.
Edgar Aguilera
Alfredo is a great professional to work with, in my Presales tenure, Alfredo has been showing open mind and "can do" attitude that in supported in his managerial skills and service experience to facilitate discussions and lead trough results in complex negotiations and aggressive SLA's. He is always open to support the team and brings collaboration and leadership, he is a valuable asset and contributor to work with.
Joyce Beazley
Alfredo communicates very well both email and on the phone. He has always been very customer oriented--customizing solutions that will maximize customer satisfaction. I especially appreciated his contributions and collaboration with me as we were working global issues. Alfredo consistently delivered excellent results on time. His presentations were clear and concise, making sure that all were understood. I recommend him.
Edgar Aguilera
Alfredo is a great professional to work with, in my Presales tenure, Alfredo has been showing open mind and "can do" attitude that in supported in his managerial skills and service experience to facilitate discussions and lead trough results in complex negotiations and aggressive SLA's. He is always open to support the team and brings collaboration and leadership, he is a valuable asset and contributor to work with.
Credentials
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HPE Sales Certified - Hybrid Cloud Solutions [2022]
Hewlett Packard EnterpriseJul, 2022- Nov, 2024 -
HPE Sales Certified Portfolio Solutions [2022]
Hewlett Packard EnterpriseApr, 2022- Nov, 2024 -
Authorized Service Provider Management certification
Ericsson
Experience
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SFE - Servicios Farmacéuticos Especializados
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Mexico
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Pharmaceutical Manufacturing
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1 - 100 Employee
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National Sales Manager
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Nov 2022 - Present
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Partnership Advocate for Managed Services
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Mar 2022 - Nov 2022
Created the HPE footprint within the MSP communities by attending and sponsoring the main IT Events across North America, where TOP Services providers and Technology Vendors gather to show new technologies and develop new business opportunities. Responsible for negotiating Budget, and Sponsorship agreements Previous to running the show as well as getting, analyzing, and post-Processing data collected during events to identify potential partners as well as new business opportunities. Responsible for prospecting, recruiting, and onboarding Partners with MSP practice for HPE Channel Ecosystem for North America and Canada regions. Key Achievement: • coordinated 4 co-sponsor events. • Training Delivery across NA Channels Ecosystem. • Almost 650 Leads were collected from events and MSP forums. Show less
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Page Max
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Ciudad de México y alrededores, México
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Service & Operations Director
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Jun 2019 - Aug 2021
Developed and implemented service delivery strategies to control and improve the service levels, keep customers, renew 85% of managed service contracts, and manage the relationship with the customers during the post-sales stage, improved efficiency in the supply chain by reducing lead times from 12 to 5 weeks for supplies and a cost reduction of 12% in the cost of operations. Report directly to the General Director and lead the operational and support units of the company with a team of twelve direct reports. Responsible for the monthly recurrent revenue, contract management, and P&L. -Achieved $8500K USD in Cost Savings for optimizations in spare parts spending and avoiding rework due to wrong diagnostics. -Redesigned the supply chain, changing suppliers and moving our procurement to Asia. -Improved revenue recognition by 16% YoY -Achieved a customer retention rate of 95% -Expanded customer base in 10% Show less
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Ricoh Latin America Inc
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer & Partner Service Operations Director
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Apr 2017 - Oct 2018
Implemented cost-of-operations reduction strategies to improve profit for current service contracts, Improve KPIs and Service Levels for managed service contracts and managed the relationship with the customers during pre-sales and implementation phases to guarantee a good customer experience. Report directly to the Managing Director for Mexico and Central America Responsible for the monthly recurrent revenue, contract management, Service P&L, and the company's inventory turnover. - Achieved Cost Savings for 1.2M USD -Improved Revenue Recognition by 10% YoY. -Achieved Customer Retention Rate 95% -Improved SLA fulfillment by 10% to achieved 97% Show less
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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Customer Service Operations & Partner Operations Manager
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May 2013 - Oct 2016
-Responsible for Customer Operations, Customer Support & Technical Service Delivery for Managed Print Services, developing new business Opportunities, Service delivery strategies, Cost Strategy to meet Contract Requirements, SLA and planned cost. -Responsable for the Xerox Contact Center to provide 1st and 2nd line support, Customer Service Contact. Responsible for Authorized Service Providers Management & Business development. -Responsible for Customer Operations, Customer Support & Technical Service Delivery for Managed Print Services, developing new business Opportunities, Service delivery strategies, Cost Strategy to meet Contract Requirements, SLA and planned cost. -Responsable for the Xerox Contact Center to provide 1st and 2nd line support, Customer Service Contact. Responsible for Authorized Service Providers Management & Business development.
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Ericsson
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Sweden
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Telecommunications
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700 & Above Employee
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Head of Services Development
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Feb 2010 - Aug 2012
Responsible for the development and Management of the Network Rollout Services Portfolio, new product introduction & professional services solutionsPresales & Sales Support for Services and Site solutions, Responsible for New Business Development at BU Global Services by defining service strategy, delivery Strategy & Cost Strategy.
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Head of Service Partners Management and Advanced Service Engineering
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Feb 2011 - Dec 2011
Responsible to manage and administrate Service providers Portfolio, Inside Business Development, Performance management and strategic partnering
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Head of Ericsson Education Centre Mexico
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Nov 2008 - Feb 2010
Responsible for Managing and devloping New Ericsson Education Centre Mexico to delivery Consoulting & Education Services to Key customers as well as Ericsson internal units at a regional Level (RLAM)
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ASP Management and Development
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Nov 2007 - Jan 2010
Responsible to manage and develop Authorized Service Providers including, Contract Management, business and operative relationship, performance & market shared
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Quality Assurance Manager
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Jul 2003 - Oct 2007
Responsible to follow up performance of Business Unit Services , Define and plan strategies based on Quality Plans and Quality Control Strategies, Quality Audits and site Audits to ensure service Delivery according to Customer requirements and company targets
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Service Engineer and Quality Auditor
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Jul 2001 - Jul 2003
Assigned to perform Quality Site Audits, Technical training, and site engineering for Mobile Access System on site.
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Education
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1997 - 2001
Universidad Tecnológica de México
Bachelor's degree, Electrical, Electronics and Communications Engineering
Community
