Experience

Telisimo International

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Report Developer/Analist

  • Jan 2006 - Present

• Tech / Support / Customer Care Agent

  • Jan 2006 - Sep 2012

  Customer Assistance/Care agent in Telisimo International tending to the technical support of customers, guiding them over the phone to perform quick or complicated steps to determine if the items where in need to be replace or can be fixed by them.Them was promoted to quality assurance agent providing support to other agents to achieve their quality goals.Then took change of the report development to help our managers communicate with our customers our achievements as a Service Provider Vendor using graphical and statistical tools in different computer programs. This Reports where used in the Monthly Business Meetings. Show less


Metric Products of Mexico
• R & D

  • Feb 2000 - Feb 2005