Experience

JOLT Advantage Group

• Managed Services Specialist

  • Aug 2020 - Present

  Overlooks deployed RPA and related systems using programs like Ui Orchestrator and Hubspot. Communicates any errors between the client and our technical team while assessing it's urgency and impact to further manage incidents in an efficient manner.



Tata Consultancy Services

• Help Desk Analyst

  • Aug 2018 - Sep 2019

  -Managed chat support team to maximize and develop their skills.-Coordinated tickets to minimize wait time and efficiently handle all chats that were received.-Documented key processes and distributed them to the team to better handle their interactions. -Created templates to streamline the process of reviewing a team’s performance and metrics.



TTEC

• Trainer Assistant

  • Jan 2018 - Jul 2018

• Customer Service Representative

  • Sep 2014 - Jan 2018