Experience

Olmec Systems LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Specialist 2

  • Feb 2023 - Present



CompuWorks

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk/Field Service Engineer

  • Nov 2021 - Feb 2023



SmartSource

• Remote

• Service Desk Specialist

  • Jun 2021 - Dec 2021

  Keeping to strict SLA time frames. Ticket escalation and routing. ServiceNOW. Troubleshooting, accounts AD, RSA, OKTA, ect. Software, Cisco anyConnect, Citrix VDI, office suite, and more. Keeping to strict SLA time frames. Ticket escalation and routing. ServiceNOW. Troubleshooting, accounts AD, RSA, OKTA, ect. Software, Cisco anyConnect, Citrix VDI, office suite, and more.



Franklin Land Trust

• United States
• Environmental Services
• 1 - 100 Employee

• Information Technology Consultant

  • Jun 2020 - Dec 2020

  Completed full file migration for an internal server hosting QuickBooks, ArcGIS, and user files. Tasked with creating and deploying a VPN solution to allow the company to work from home with file server access. Full documentation of file server migration and VPN setup. Completed full file migration for an internal server hosting QuickBooks, ArcGIS, and user files. Tasked with creating and deploying a VPN solution to allow the company to work from home with file server access. Full documentation of file server migration and VPN setup.



Massachusetts College of Liberal Arts

• United States
• Higher Education
• 100 - 200 Employee

• Help Desk Specialist

  • Jun 2017 - Dec 2020

  Interacting with end users via phone, face to face, or remote access.Assisted in training new help desk employees.Tasked with deployment of hardware solutions.Complete hardware and software repairs to personal and company computers.Monitor, and maintain the security of student accessible computers.

• Computer Lab Assistant

  • Jun 2017 - Dec 2020



Berkshire Community College

• Higher Education
• 100 - 200 Employee

• Assistive Technology Specialist

  • Sep 2016 - Apr 2017

  Taught students with developmental disabilities to utilize various technologies. Trained faculty on how to use the various assistive technologies. Taught students with developmental disabilities to utilize various technologies. Trained faculty on how to use the various assistive technologies.