Experience

HFC Bank - Fiji

• Fiji
• Banking
• 1 - 100 Employee

• Assistant Branch Manager - Nakasi Branch

  • Sep 2022 - Present

  - Management of ATMs, cso/tellers and reconciliation with regards to cash management for the branch;- Provide induction training, create ongoing staff awareness and continuous capability development relevant to staff;- Reviewing of all control breaches and recommended solutions (including consequence management) to ensure cohesive branch operations;- Provide continuous oversight towards the provision of efficient and professional customer service for internal and external customers; and- Ongoing support to the Branch Manager in terms of the overall operations of the branch. Show less

• CBS Project SME - Retail Banking

  • Apr 2022 - Present

  Currently working on the Core Banking System Project for HFC Bank as SME(subject matter Expert)for Retail Banking.

• Assistant Branch Manager -Suva Branch

  • Feb 2021 - Sep 2022

  - Management of ATMs, cso/tellers and reconciliation with regards to cash management for the branch;- Provide induction training, create ongoing staff awareness and continuous capability development relevant to staff;- Reviewing of all control breaches and recommended solutions (including consequence management) to ensure cohesive branch operations;- Provide continuous oversight towards the provision of efficient and professional customer service for internal and external customers; and- Ongoing support to the Branch Manager in terms of the overall operations of the branch.-Awards : >a Team recipient for Best Sales & Service category at HFC Bank -Suva Branch Retail Team in 2021-2022 financial year >A Team recipient for CEO Spot award in June,2022 with Suva Branch in recognition of efforts put towards maintaining stringent controls, ensuring retail operational excellence and risk management Show less

• Customer Service Officer/ Acting Chief Teller

  • Sep 2017 - Feb 2021

  - Provide teller services to internal and external customers;- Meeting customers financial transaction needs with accurate advice and reporting;- Assist customers with personal loan queries and provide referrals to Personal/Retail Banking Officers for processing; - Develop and maintain professional business relationships with new and existing customers, accommodating their needs and ensuring banking guidelines are followed in providing financial services;- Providing oversight for cash management in all HFC Bank branches; and- Manage relationship with Reserve Bank in terms of cash management procedures;-Awards >Team recipient for Best Sales & Service category at HFC Bank -SuvaBranch Retail Team in 2018>I was awarded CEO special award during covid period Show less



Westpac Fiji

• Fiji
• Banking
• 100 - 200 Employee

• International Customer Service Representative

  • Mar 2017 - Sep 2017

  - Facilitate the processing of bank drafts, telegraphic transfers and currency conversion for local and international customers;- Handle general enquiries relating to international related transactions; and- Collation of reporting for Reserve Bank submissions.

• Head Teller

  • Aug 2016 - Mar 2017

  - Management of teller services provided customer ensuring compliance and meeting customer requirements;- Facilitate international related transactions with customer due to location of the branch;- Maintain relationship with new and existing customers which includes serving commercial customers on appointment basis; and- Ensure overall day-to-day operations of the branch are cohesively implemented.

• Bank Teller

  • Oct 2014 - Aug 2016

  - Provide teller services for internal and external customers;- Field general enquiries for customers for products and services of the bank;- Daily reconciliations of reports to Head Teller.