Josephine Lacan

Global Sales Administration Process Manager at Questel
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Paris Metropolitan Region, FR
Languages
  • Français Native or bilingual proficiency
  • Danois Native or bilingual proficiency
  • Anglais Full professional proficiency
  • Allemand Limited working proficiency

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Aurélie Vinauger

J'ai eu le plaisir de travailler avec Joséphine pendant plus de 3 ans chez Dole. Nous avons travaillé ensemble sur des projets complexes pour des clients très exigeants qui ont abouti à des lancements produits réussis et des clients satisfaits. Joséphine est une personne très professionnelle qui suit très bien ses dossiers et ses clients. Son leadership, son esprit d'équipe et son expertise du Customer Service en font une personne très compétente.

Isabelle Spindler-Jacobs

Joséphine is dedicated and positive. She is business oriented, knows how to create a nice trustfully relationship with customers. She is proactive and has a real team spirit, always improve current processes with available tools to help the team. Her Export & Customer Service skills in addition to her fluent English, French and Danish (spoken & written) will be an asset to any company that is internationally oriented. I wish her lots of success, I'm sure Joséphine will accomplish her goal and become a great Customer Service Manager!

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Credentials

  • Project Management Simplified
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Data analysis to the MAX - Excel
    TUDelft EDX

Experience

    • France
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Global Sales Administration Process Manager
      • Apr 2022 - Present

      En tant que Global Sales Administration Process Manager au sein du Process Department, mon rôle est transversal : je collabore avec les équipes Administration des Ventes, Commerciales, Sales Operations, Onboarding, FP&A, Comptable, Légal, Informatique et le Competency Center ERP & BI. Ma mission est d'améliorer les processus ADV, mettre en œuvre de nouvelles façons de travailler grâce à l'automatisation des tâches qui peuvent l'être pour libérer l'équipe afin qu'elle prenne une envergure plus commerciale, ainsi que d'accompagner les équipes au changement. Questel en tant que Leader Mondial dans les Solutions et Logiciels de Propriété Intellectuelle, (Brevet, Marque et Innovation) a fait différentes acquisitions de sociétés, je participe à leurs intégrations dans notre système et outils. Show less

    • Singapore
    • Food & Beverages
    • 700 & Above Employee
    • International Project & Process Manager
      • 2015 - Dec 2020

      *** Revenue: 45,80 M€ – Staff: 20 employees in Paris – WW Groupe approx.: 1600 employees *** 2020: - Process training of the Customer Service Team for the new legal entity DOLE PACKAGED FOODS EUROPE B.V. - Project manager : digitalization of the company's documents (objective 0 papers). Plannification and traverse mission to coordinate with other departments to know their needs. Implementation follow-up with IT. Successful adoption. - Process training of the Customer Service Team for the new legal entity DOLE NAMETCAR (North Afrika, Middle East, Turkey, Central Asia, Russia). 2019: Development of reporting tools. Improvements & automation of SAP reports : delivered vs ordered, invoicing tracking. Daily report emails have been created for tracking opened orders. 2018: Project manager: understand the needs to create the in-house UK Retail promotions follow-up monitoring, task previously outsourced, creation of procedures, training of the team. Successful adoption. 2017: Supervision of a Customer Service / ADV employee. Qualitative/quantitative KPI's. 2016: Training and integration of new customer service assistants. 2015: Customer Service statistics analysis. Creation of a dynamic pivot-table with SAP figures extraction to automate the process as much as possible. 2013-2014 : Customer relationship and administrative support implementation for the new strategic market: German retail. Show less

    • Singapore
    • Food & Beverages
    • 700 & Above Employee
    • Senior International Sales Assistant - EMEA et Russia markets
      • 2012 - 2014

      - In 2014, I contributed to the new ERP SAP implementation by bringing my knowledge to the project team. Proposal to automate processes. Migration of AS400 data to SAP. Involved during the “go live” deployment. - Russian market: set up of the administrative support. Understand the specific import rules. - In 2014, I contributed to the new ERP SAP implementation by bringing my knowledge to the project team. Proposal to automate processes. Migration of AS400 data to SAP. Involved during the “go live” deployment. - Russian market: set up of the administrative support. Understand the specific import rules.

    • Singapore
    • Food & Beverages
    • 700 & Above Employee
    • International Sales Assistant - EMEA market (Europe, Middle East, Afrika)
      • 2008 - 2011

      - New strategic EMEA market (Europe, Middle East, Afrika). Set up of the new customers' accounts. I collaborate with 7 Sales Managers covering this area. - I check the specific import rules and various important documents to provide to our Distributors. - New strategic EMEA market (Europe, Middle East, Afrika). Set up of the new customers' accounts. I collaborate with 7 Sales Managers covering this area. - I check the specific import rules and various important documents to provide to our Distributors.

    • Singapore
    • Food & Beverages
    • 700 & Above Employee
    • Sales Assistant
      • 2003 - Mar 2007

      - Northern Europe Account Management (Distributors in: Scandinavia, Finland, Iceland, Germany, Austria, Netherlands, Belgium, UK). I am in charge of placing and tracking orders for our distributors and collaborates with 5 Sales Managers covering this area. - 2007 Creation of the "Customer Service" Department: I am in charge of training the 2 new assistants to develop our commercial area. - Integration of quality requests and complaints into our positions. - Northern Europe Account Management (Distributors in: Scandinavia, Finland, Iceland, Germany, Austria, Netherlands, Belgium, UK). I am in charge of placing and tracking orders for our distributors and collaborates with 5 Sales Managers covering this area. - 2007 Creation of the "Customer Service" Department: I am in charge of training the 2 new assistants to develop our commercial area. - Integration of quality requests and complaints into our positions.

    • Denmark
    • Architecture and Planning
    • 100 - 200 Employee
    • Sales Assistant - France, Middle East, Greece, Canada markets
      • Feb 2002 - Jan 2003

      *** Revenue: 2,28 M€ – Staff: 5 employees – WW Groupe approx.: 150 employees *** - Trilingual sales support, manages the «MODULEX Distributors» network (France, Middle East, Greece, Canada). In direct contact with the head office in Denmark and their factory using English and Danish. I monitor the production of orders and delivery accuracy. - Preparation of export documents for the Middle East at the Chamber of Commerce in Paris. - Translation of the Mercedes-Benz specifications for their signage project from German to French. Show less

  • Interim in various companies
    • Paris 6ème et 14ème
    • Administration Assistant
      • 2001 - 2002

      Dec. - Jan. 2002: TRAPIL - PIPELINES. Sales assistant support of the Oil Companies engineers. Ordering and recording of hydrocarbon transport flows by pipeline (super fuel, gas oil, domestic fuel oil, jet fuel) for the Mediterranean/Rhône sector (PMR). Nov. 2001: FRANCE TELECOM. Large Account Sales Assistant. Oct. 2001: PFIZER - PHARMACEUTICAL GROUP. Human Resources Assistant. August-Sept. 2001: DEGRANDCHAMPS - LUXURY STATIONERY PRINTER. Sales assistant. Dec. - Jan. 2002: TRAPIL - PIPELINES. Sales assistant support of the Oil Companies engineers. Ordering and recording of hydrocarbon transport flows by pipeline (super fuel, gas oil, domestic fuel oil, jet fuel) for the Mediterranean/Rhône sector (PMR). Nov. 2001: FRANCE TELECOM. Large Account Sales Assistant. Oct. 2001: PFIZER - PHARMACEUTICAL GROUP. Human Resources Assistant. August-Sept. 2001: DEGRANDCHAMPS - LUXURY STATIONERY PRINTER. Sales assistant.

Education

  • EDHEC Business School
    CSM - Program Manager - Promotion Février 2021
    2021 -
  • Établissement Emile Dubois, Paris
    BTS, Assistant Secrétaire Trilingue
    1999 - 2001

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