Experience

Bridgestone Mobility Solutions

• Netherlands
• Software Development
• 400 - 500 Employee

• Technical Support Representative (Iberia)

  • Aug 2022 - Present

  Functions performed: • responsible for diagnosing and resolving technical issues that customers may encounter. • identifying the root cause of the problem and provide a solution to the customer; • responsible customer service; • provide guidance and helping customers resolve issues as quickly and efficiently as possible; • deep understanding of the product, as well as the technical issues that customers may encounter; • maintain detailed documentation of customer issues and resolutions; • evaluate and improve the processes to ensure that is provided the best possible customer service. • identifying areas for improvement, developing new tools/processes and provide feedback to product development teams. Show less



W Barcelona

• Spain
• Hospitality
• 100 - 200 Employee

• Recepcionista - Welcome Desk Agent

  • Aug 2021 - Aug 2022



Gran Hotel La Florida 5* GL

• Spain
• Hospitality
• 1 - 100 Employee

• Recepcionista

  • Apr 2018 - Jun 2022

  Functions performed: • Customer service; • Customer invoices services; • Reservation management; • Check-in and check-out; • Night Audit Receptionist functions; • Staff Supervision; • Cash Handling; • Wrote incident and repair reports; • Shift Leader. Functions performed: • Customer service; • Customer invoices services; • Reservation management; • Check-in and check-out; • Night Audit Receptionist functions; • Staff Supervision; • Cash Handling; • Wrote incident and repair reports; • Shift Leader.



Sheraton Porto Hotel & Spa

• Portugal
• Hospitality
• 1 - 100 Employee

• Recepcionista

  • Aug 2017 - Apr 2018

  Functions performed: • Customer service; • Customer invoices services; • Reservation management; • Check-in and check-out; • Night Audit Receptionist functions. Functions performed: • Customer service; • Customer invoices services; • Reservation management; • Check-in and check-out; • Night Audit Receptionist functions.



Being Porto Hostel

• Portugal
• Hospitality

• Recepcionista

  • Jun 2017 - Aug 2017



HOTEL BOTÁNICO 5*GL & THE ORIENTAL SPA GARDEN

• Spain
• Hospitality
• 1 - 100 Employee

• Estagiário

  • Oct 2016 - May 2017

  At this internship I had the opportunity to perform several functions, as : • Public relations; • Hostess; • Kitchen helper in the breakfast preparation; • Assistant direction; • Assistant of F&B direction; • Bartender; • Bar employee. At this internship I had the opportunity to perform several functions, as : • Public relations; • Hostess; • Kitchen helper in the breakfast preparation; • Assistant direction; • Assistant of F&B direction; • Bartender; • Bar employee.



Gran Hotel La Florida 5* GL

• Spain
• Hospitality
• 1 - 100 Employee

• Estagiário

  • Feb 2015 - Aug 2015

  • Execution and preparation of bar service • Customer service; • Suggestion and preparation of simple and compound drinks; • Billing of services provided; • Execution of coffee breaks, "welcome drinks", wine tasting; • Organization and service of weddings • Inventory and stock management. • Execution and preparation of bar service • Customer service; • Suggestion and preparation of simple and compound drinks; • Billing of services provided; • Execution of coffee breaks, "welcome drinks", wine tasting; • Organization and service of weddings • Inventory and stock management.