José Maria Patrício

Product & Customer Success Manager at ISM Improving Sports
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Lisboa, Lisbon, Portugal, PT
Languages
  • Portuguese Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Limited working proficiency
  • French Elementary proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Scrum Foundation Professional Certificate - SFPC
    CertiProf
    Apr, 2023
    - Oct, 2024
  • Product Manager Foundations
    One Month PM
    Mar, 2023
    - Oct, 2024
  • MS Advanced Excel
    QualiCAD
    May, 2018
    - Oct, 2024

Experience

  • ISM Improving Sports
    • Software Development
    • 1 - 100 Employee
    • Product & Customer Success Manager
      • Dec 2021 - Present

      • Participated, led and optimized the different implementation phases of new features, improvements and corrections, contributing to the deliveries’ enhancement in quality and volume. • Redefined the entire customer journey, which allowed the reduction of time to value by 50% and contributed to the increase of customer retention rate, number of active users per customer and engagement level. • Promoted multiple product pricing initiatives that increased revenue and optimized the allocation of resources. • Created a product discovery process that enabled the development of features that solve common customer challenges resulting in increased value creation. Show less

  • Worten Portugal
    • Portugal
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Product Owner
      • Sep 2020 - Jun 2021

      • Responsible for understanding business teams needs and ensure their success by 'translating' them to development teams; • Lead the development of a new platform, providing the aftersales team with an all-in-one solution and with improved features; • Conducted the transition of the Home Assistance Service selling system to a new version, ensuring the lead time reduction; • Ensured business legal compliance by creating new features on existing systems and reduced Worten’s time response to legal entities. Show less

  • SIBS
    • Portugal
    • Financial Services
    • 700 & Above Employee
    • Product Manager
      • Jun 2018 - Sep 2020

      • Responsible for product roadmap and product development specifications; • Promoted the digitalization and optimization of the merchant onboarding process for B2B Payment Services; Created a new use case for Multibanco payment method that will allow SIBS to better explore its revenue (13x more); • Contributed to 25% increase in revenue on Multibanco File Transfer by improving internal processes and migrating merchants to the solution’s new version; • Charged with benchmarking efforts and product pack creation in order to support the sales team. Show less

  • IDC
    • United States
    • Market Research
    • 700 & Above Employee
    • Research Analyst (tablet and PC)
      • Feb 2017 - Feb 2018

      • Collected and consolidated quarterly data on vendor shipments data for tablet and PC in the 16 European markets, contributing to the IDC’s European PCD Tracker; • Met with EMEA, Dutch and Belgian partners for qualitative information; • Responsible for Lenovo (after HP, IDC's most important client), Fujitsu, LG Electronics, Panasonic, Haier and Huawei; • Reported on the development of the European device market, vendor performance and forecast assumptions. • Collected and consolidated quarterly data on vendor shipments data for tablet and PC in the 16 European markets, contributing to the IDC’s European PCD Tracker; • Met with EMEA, Dutch and Belgian partners for qualitative information; • Responsible for Lenovo (after HP, IDC's most important client), Fujitsu, LG Electronics, Panasonic, Haier and Huawei; • Reported on the development of the European device market, vendor performance and forecast assumptions.

  • Unilever
    • United Kingdom
    • Manufacturing
    • 700 & Above Employee
    • Key Account Manager Assistant (Out of Home) Intern
      • Jul 2015 - Aug 2015

      • Verified compliance with Marketing and Sales directives and the effectiveness of promotional actions by accompanying sales team members to 10+ POS; • Conducted an ABC analysis on Knorr products & a cannibalization analysis on part of the Olá’s portfolio; • Produced an analysis of the restaurants overlooked by sales teams to generate new leads for brands such as Hellman's and Knorr . • Verified compliance with Marketing and Sales directives and the effectiveness of promotional actions by accompanying sales team members to 10+ POS; • Conducted an ABC analysis on Knorr products & a cannibalization analysis on part of the Olá’s portfolio; • Produced an analysis of the restaurants overlooked by sales teams to generate new leads for brands such as Hellman's and Knorr .

Education

  • Católica Lisbon School of Business and Economics
    Bachelor's degree, Business Administration
    2011 - 2016
  • St. Julian's School
    Middle School, Portuguese Programme (taught in English)
    2003 - 2007

Community

You need to have a working account to view this content. Click here to join now