Experience

Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• Account Executive

  • Mar 2022 - Present

  Account Manager for over 600 properties (LATAM) across all operational activities within the market in order to improve our competitiveness. · Develop and maintain key commercial B2B relationships with the accounts. · Adoption of Hostelworld Products and Promotional Rates within any assigned destinations or across the market as required. · Assist clients in developing strategies to increase market share and customer base. · Act as an advisor: providing and analyzing data to best identify opportunities and areas of growth. · Deliver webinars and software demonstrations of the platform. · Communication between departments to ensure the company vision is delivered. · Successful delivery of GMT OKR’s and ensure the achievement of targets. Show less



Hilton Dublin Kilmainham

• Ireland
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Nov 2021 - Mar 2022



Urban Dream Hotels

• • Sep 2020 - Oct 2021

  Urban Dream Granada**** and Urban Beach Torrox Costa****- Check in / Check out- Reservations- Telephone and email management- Tourist information- Selling products and upselling- Billing/credit policies and payments- Cash handling- Administrative tasks- Guests' queries and complaints - A constant and effective liaison with Housekeeping, F&B, Reservations, Sales and Management departments- Any other day-to-day front house operation

• • Jun 2020 - Sep 2020

  Urban Beach Torrox Costa**** I was promoted to be the Front Office Manager and Supervisor during the summer season in the hotel the company has in Torrox (Málaga - Costa del Sol). The hotel has 77 rooms, pool, lounge buffet and Chill Out roof bar. I was in charge of the Reception Team and supervising the rest of departments in the absence of General Manager. In addition, I also served as Receptionist during this time. - Opening/closure of the season - COVID measures implementation - Payroll tasks - Handling staff queries- Training - Dealing with customer complaints - Cash management - Incomes and expenses control - Reservations and room allotment control - Coordination with Sales- E billing, administrative procedures - Contact with suppliers - Conducting inspections (labour, health...)- Groups, congress, sport teams Show less

• • Nov 2017 - Jun 2020

  Urban Dream Granada**** 103 rooms, dining room and Gastro-bar restaurant.- Check in / Check out- To take payments- Reservations- Telephone and email management- Tourist information- Billing/credit policies and payments- Administrative tasks- To handle guest queries and complaints - A constant liaison between departments- Cash handling- Any other day-to-day front desk operationI also served as receptionist when it was required in the other hotel of the company in the city, Urban Dream Nevada***. Show less



Abba Hoteles

• Spain
• Hospitality
• 100 - 200 Employee

• • Jun 2017 - Sep 2017

  abba Granada Hotel**** 136 rooms, dining room, restaurant, pool and gym.- Check in / Check out- Reservations- Telephone and email management- Tourist information- Sales (rooms, activities, tours, souvenirs...), upselling techniques- Billing/credit policies and payments- Cash handling- Administrative tasks- To handle guest queries and complaints - A constant liaison with all departments- Any other day-to-day front house operation

• • Mar 2017 - Jun 2017

  abba Granada Hotel****3 month internship in the reception department.



X-Culture

• United States
• E-Learning Providers
• 1 - 100 Employee

• Global Collaboration Project

  • Sep 2015 - Jan 2016

  Theoretical training and two months of practical experience as a member of a Global Virtual Team developing a high-quality business plan for a multinational company working alongside over 3000 students from 100 universities in over 40 countries on 6 continents. - Working on a multinational company project with an international team - Designing a complete business plan - International market analysis - Finding development solutions - Product, pricing, distribution and promotion - International team work (United States, Ghana, Ecuador and France) - Working with different time zones Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Sep 2014 - Feb 2015

  Student job selling internet and mobile plans to students who arrive to the city and then residential and small business markets. Direct selling, cold calling, phone support, identifying opportunities, follow-up, monitoring the sales process, update customer database, organised schedule of the day and week Student job selling internet and mobile plans to students who arrive to the city and then residential and small business markets. Direct selling, cold calling, phone support, identifying opportunities, follow-up, monitoring the sales process, update customer database, organised schedule of the day and week