José Francisco Polanco Valdez

Product Support at Newtech S.R.L
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Contact Information
us****@****om
(386) 825-5501
Location
DO

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Credentials

  • Scrum Foundation Certificate
    CertiProf
    Aug, 2020
    - Nov, 2024

Experience

  • Newtech S.R.L
    • Dominican Republic
    • Software Development
    • 300 - 400 Employee
    • Product Support
      • Jan 2023 - Present

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Back up Trainer
      • Feb 2022 - May 2022

      Entrenando nuevas waves/ trainees sobre el producto y el proyecto para que puedan adquirir las competencias necesarias para entrar en el ambiente de producción.

    • Back up supervisor
      • Feb 2021 - Jan 2022

      Desempeñando funciones de supervision de forma interina tales como creación de nómina a alrededor de 20 agentes, proveyendo couching y dando feedback con relación al performance segun KPI's obtenidos.

    • Representative
      • Aug 2020 - Feb 2021

Education

  • ITLA
    Tecnologo, Desarrollo de software
    2017 - 2020
  • Universidad APEC
    Estudiante Biligue, Idiomas
    2013 - 2016

Community

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