José Alexandre Nunes

Senior Fraud & Risk Analyst at LiveScore Group
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Contact Information
us****@****om
(386) 825-5501
Location
Msida, Malta, MT
Languages
  • Portuguese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Spanish Full professional proficiency

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Dzheylan Shimshek

Alexandre is very positive friendly and easy going person. He is getting along well with all of the people around. Very adaptable to a multicultural environment. The only issue with him is that he is very picky when it comes to coffee but give him a nice coffee and he is the happiest person :)

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Credentials

  • ICA Specialist Certificate in Money Laundering Risk in Betting and Gaming
    International Compliance Association
    Jun, 2023
    - Nov, 2024
  • How to detect and prevent fraud during player on-boarding in 2023 - Webinar
    SBC Events
    May, 2023
    - Nov, 2024
  • E-learning course: Open-source Intelligence
    Basel Institute on Governance
    Feb, 2023
    - Nov, 2024
  • E-learning course: Operational Analysis of Suspicious Transaction Reports
    Basel Institute on Governance
    Feb, 2023
    - Nov, 2024
  • E-learning course: Terrorist Financing
    Basel Institute on Governance
    Jan, 2023
    - Nov, 2024
  • International English Language Testing System
    British Council
    Jul, 2012
    - Nov, 2024
  • Comunicação de Profissional de Recursos Humanos
    Divisão de Planeamento e Inserção Profissional do Serviço de Letras
    Mar, 2012
    - Nov, 2024
  • Semana da Carreira da Faculdade de Letras da Universidade de Coimbra
    Divisão de Planeamento e Inserção Profissional do Serviço de Gestão
    Mar, 2012
    - Nov, 2024
  • Arquivos do Cilêncio: Alianças Secretas da Guerra Colonial
    Centro de Estudos Social
    Nov, 2011
    - Nov, 2024
  • Congresso Internacional O Século do Romance, Realismo e Naturalismo na Ficção Oitocentista
    Centro de Literatura Portuguesa
    Nov, 2011
    - Nov, 2024
  • Why "Culture"? Coimbra International Conference on the Semantics of "Culture"
    University of Coimbra
    Nov, 2011
    - Nov, 2024
  • Seminário Final do Projecto Mercadoria Humana - Projecto de Sensibilização em Tráfico de Seres Humanos
    Saúde em Português
    Oct, 2011
    - Nov, 2024
  • Tracção Eléctrica | História | Mobilidade | Musealização
    Museu Municipal de Coimbra
    Oct, 2011
    - Nov, 2024
  • Congresso Internacional Turismo, Lazer e Cultura - - Destinos, Sustentabilidade e Competitividade
    Cursos de Turismo da Faculdade de Letras da Universidade de Coimbra e pelo Centro de Estudos de Geografia e Ordenamento do Território(CEGOT) em estreita colaboração com a Turismo de Coimbra, Empresa Municipal.
    Sep, 2011
    - Nov, 2024
  • Congresso Internacional Turismo, Lazer e Cultura. Destinos, Sustentabilidade e Competitividade, ao Mosteiro de Santa Clara-a-Velha, a Vila Nova de Poiares, a Montemor-o-Velho e a Tentúgal
    Cursos de Turismo da Faculdade de Letras da Universidade de Coimbra e pelo Centro de Estudos de Geografia e Ordenamento do Território(CEGOT) em estreita colaboração com a Turismo de Coimbra, Empresa Municipal.
    Sep, 2011
    - Nov, 2024
  • Da Virtude e Fortuna da República ao Republicanismo Pós-Nacional
    Faculdade de Direito da Universidade de Coimbra
    Sep, 2010
    - Nov, 2024
  • Em Linha com...a Solidão
    Linha SOS-Estudante
    Apr, 2010
    - Nov, 2024
  • Endividamento e Rating
    NIPE, CEF.UP, GEMF e ICS
    Apr, 2010
    - Nov, 2024
  • A linguagem no banco dos réus: alguns aspectos da Linguística Jurídica
    Faculdade de Letras da Universidade de Coimbra
    Mar, 2010
    - Nov, 2024
  • Gestão do Tempo
    Apoio Psico-Pedagógico da Divisão Técnico Pedagógica da Universidade de Coimbra
    Mar, 2010
    - Nov, 2024
  • Métodos de Estudo
    GAP-SASUC
    Dec, 2009
    - Nov, 2024
  • Conferência " O Cidadão e as suas Máscaras: cidadão - utente - cliente - consumidor"
    DECO
    Nov, 2009
    - Nov, 2024
  • Festival do Emprego
    Faculdade de Direito da Universidade de Coimbra
    Nov, 2009
    - Nov, 2024
  • Lei da Imigração
    Alto Comissariado para a Imigração e Diálogo Intercultural, I.P.
    Nov, 2009
    - Nov, 2024
  • Mitos e Factos sobre a Imigração
    Alto Comissariado para a Imigração e Diálogo Intercultural, I.P.
    Nov, 2009
    - Nov, 2024
  • Competências Básicas em Tecnologias de Informação
    Fundação para Divulgação de Tecnologias de Informação
    Jul, 2006
    - Nov, 2024
  • Climate Risk: Defining the role of compliance
    International Compliance Association
    May, 2023
    - Nov, 2024

Experience

  • LiveScore Group
    • United Kingdom
    • Spectator Sports
    • 200 - 300 Employee
    • Senior Fraud & Risk Analyst
      • Jan 2022 - Present

      * Contacting players to attempt age verification / perform security checks. * Identification of KYC documents and pay account documents. * Part of a team responsible keeping site free of cybercrime and underage activity. * Reviewing and performing KYC checks on member account registration across all our sites. * Identification of suspicious activity using the fraud monitoring tool and other systems * Reviewing and monitoring member account registration, deposit and withdrawal transactions * Performing initial investigations and taking immediate corrective action to mitigate losses to the business * Complete a variety of account and payment administration tasks relating to these issues * Chargeback administration and case management Show less

  • Okcoin
    • United States
    • Financial Services
    • 100 - 200 Employee
    • AML/KYC Analyst
      • May 2021 - Dec 2021

      * Complete comprehensive reviews of incoming customer onboarding cases that require manual review. This may include clearing sanctions and PEP potential matches, reviewing photo IDs, and performing additional research using various AML and fraud tools * Support the build out of the KYC and Sanctions function, document and maintain procedures and processes to ensure compliance with internal standards and all applicable laws and regulations * Prepare daily and weekly onboarding metrics and progress reports * Coordinate work between the U.S. and Beijing teams * Support the regional AML officers in regard to AML and fraud referral cases * Required to maintain knowledge of AML/Fraud related regulations and attend a minimum of five hours of training per year * Detect and report suspicious activity including the predicate offences to money laundering and terrorist financing * Ensure all documents submitted for CDD/EDD are in line with internal policies * Review, monitor and report customers activity * Helped with the creation of new procedures Show less

  • Revolut
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • FinCrime Analyst
      • Jan 2021 - Mar 2021

      * Undertake research, documents checks, and financial crime risk assessment via internal and external sources * Perform screening * Detect and report suspicious activity including the predicate offences to money laundering and terrorist financing * Ensure all documents submitted for CDD are in line with internal policies * Identify and analyze alerts generated by the monitoring system in order to identify potentially suspicious activity * Escalate any red flags and potential risks to the escalation team * Handle sensitive or confidential information Show less

  • MOORCODE SOFIA Ltd.
    • Sofia, Sofia City Province, Bulgaria
    • KYC Specialist
      • Apr 2019 - Jul 2020

      * Review, monitor and report customers activity * Review of customers accounts to ensure compliance procedures * Review, monitor and report customers activity * Review of customers accounts to ensure compliance procedures

  • PokerStars
    • Ireland
    • Entertainment Providers
    • 700 & Above Employee
    • Customer Support Agent
      • Sep 2018 - Feb 2019

      * Offering players top level support and assistance with any queries * Ability to resolve issues in a calm and professional manner * Offering players top level support and assistance with any queries * Ability to resolve issues in a calm and professional manner

  • Deutsche Bank
    • Germany
    • Financial Services
    • 700 & Above Employee
    • KYC Specialist - Deutsche bank
      • Apr 2017 - Sep 2017

      * Perform KYC (Know your customer) review & validate corporate clients’ KYC records in different entity types * Review of customers accounts to ensure compliance procedures * Perform KYC (Know your customer) review & validate corporate clients’ KYC records in different entity types * Review of customers accounts to ensure compliance procedures

  • ICCS - SafeCap
    • Sófia, Bulgaria
    • Customer Support Specialist
      • Jun 2016 - Oct 2016

      * Offering customers top level support and assistance with any queries * Ability to resolve issues in a calm and professional manner * Offering customers top level support and assistance with any queries * Ability to resolve issues in a calm and professional manner

  • Tripadvisor Rentals
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Support Specialist
      • Jan 2016 - May 2016

      * Frontline Customer Service for the company (Predominantly email based plus some phone work). * Servicing booking requests, inquiries, administration. * Communication to Customer Service Manager in relation to all customer service & support issues * Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed * Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary * Accurate delivery of booking information into various in-house software solutions * Time management of effective customer service delivery * Maintenance of existing Customer Service tools (databases, manuals, in-house forms) * Continuing improvement to customer service administration and work methods * Effective “handover” to following Customer Service staff members – clear, concise and detailed information  Special project / product work when required  Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process  Logging and collating all system and product errors  Control (on a rotating basis) of the online booking / cancellation / amendment procedures Show less

  • Santana - Biosphere Reserve of Unesco
    • Santana, Portugal
    • Internship - Terracidade
      • Dec 2013 - Aug 2014

      * Attendance at the Touristic Office. * Administrative functions and treasury. * Events organization. * Administrator of the Facebook page: “Santana Madeira Biosfera” * Collaboration in the elaboration of Santana's touristic guide. * Elaboration of surveys for Hospitality, Tourists, Tourism and Economic Institutions * Inventory of Tourism, Catering and Rent-a-Car companies. * Inventory of the Parishes toponymies, Stories and Local Heritage. * Analysis of touristic affluence in Madeira. * Recognition, Inventory and Analysis of Walks (Levadas, Veredas e Caminhos Reais) – Nature Tourism. * Research in regional archives. Show less

  • Pitagórica SA / SONAE
    • Junior Marketing Assistant
      • May 2005 - Jun 2006

      * Execution and analysis of surveys. * Development and preparation of monitoring reports. * Data collection on price discrepancies, changes and adjustments. * Responsible for pricing field research on products and services from rival companies. * Execution and analysis of surveys. * Development and preparation of monitoring reports. * Data collection on price discrepancies, changes and adjustments. * Responsible for pricing field research on products and services from rival companies.

Education

  • Faculty of Letters - University of Coimbra
    BA in Tourism, Leisure and Heritage
    2009 - 2012
  • Academia de Línguas da Madeira
    Spanish intensive course
    2012 - 2012
  • Faculty of Science and Technology of Coimbra - University of Coimbra
    2007 to 2009 Informatics engineering (Transfer) – Faculty of Science and Technology of Coimbra
    2007 - 2009
  • Serform, Serviços & Formação, Lda – Funchal
    Computer Technician
    2004 - 2004

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