José Alberto De la O

Member Services Representative at Legendary Vacation Club
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Contact Information
us****@****om
(386) 825-5501
Location
Cabo San Lucas, Baja California Sur, Mexico, MX
Languages
  • Italiano Limited working proficiency
  • Inglés Native or bilingual proficiency
  • Español Native or bilingual proficiency
Skills

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5.0

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Susana Elena Espitia Arias

José es un profesional muy entregado. En la búsqueda constante de proveer la mejor experiencia a nuestros huéspedes, cuidando cada detalle, se asegura que las cosas sucedan y que la satisfacción del huésped esté garantizada en cada interacción, sin duda deja huella perdurable en cada huésped.

Carlos Ibarra

Alto sentido de responsabilidad , enfocado en la satisfacción del huésped creando experiencia únicas.

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Credentials

  • Nuvola
    Nuvola, Inc
    Jul, 2021
    - Nov, 2024
  • Opera
    Oracle
    May, 2021
    - Nov, 2024
  • Alice Operations System
    ALICE - Hospitality Operations Platform
    Jul, 2020
    - Nov, 2024
  • IQWARE Hospitality System
    IQware Inc.
    Aug, 2018
    - Nov, 2024
  • Open Table
    OpenTable
    Jun, 2018
    - Nov, 2024
  • Microsoft Office Packages
    Microsoft Office Work
    May, 2018
    - Nov, 2024

Experience

  • Legendary Vacation Club
    • Hospitality
    • 100 - 200 Employee
    • Member Services Representative
      • Feb 2023 - Present

      Responsible for the Partners & Owners Experience at the RCD Properties & Villas managed by Legendary - Personal Concierge & Butler Services Responsible for the Partners & Owners Experience at the RCD Properties & Villas managed by Legendary - Personal Concierge & Butler Services

  • Hard Rock Hotel Los Cabos
    • Mexico
    • Hospitality
    • 100 - 200 Employee
    • Dedicated Butler
      • Mar 2021 - Feb 2023

      In charge of the full experience of the Members & Owners staying at the Property. Responsible for the itinerary of the guest, including cultural activities, fine dinning reservations, special requests, high end experiences and daily interactions. In charge of the full experience of the Members & Owners staying at the Property. Responsible for the itinerary of the guest, including cultural activities, fine dinning reservations, special requests, high end experiences and daily interactions.

  • Bahia Hotel & Beach House
    • Mexico
    • Hospitality
    • 1 - 100 Employee
    • Guest Services Supervisor
      • Jan 2021 - Mar 2021

      Front of the House Supervisor (Concierge - Bell Boys - Front Desk) & MOD. In charge of the Guests Profiling and assignations, TripAdvisor Ranking Responsible, Night Audit knowledge, daily reports to the GM and Operations Director. Activities Company Manager (Accounting & Deals with external company’s).

    • Chief Concierge
      • Feb 2019 - Jan 2021

      In charge of the daily operations of the Concierge and Activities Desk. Responsible for the Transportation Company of the resort. Daily interactions with the VIP Guests & Owners. Directly Supervisor of the Guest Experience and TripAdvisor Ranking.

    • Concierge
      • Feb 2018 - Feb 2019

      Concierge & Guest Services Agent - Daily interactions with the Guests, consisten follow up with complaints and special requests. Responsible for the itinerary of the guest, including activities, dinner reservations, special celebrations and special requests.

  • SRE
    • Mexico
    • Government Relations Services
    • 700 & Above Employee
    • Team Supervisor
      • Jun 2016 - Aug 2017

      Team & Floor Supervisor of the Customer experience by the SRE. Passports requirements, identity theft & international assistance. Team & Floor Supervisor of the Customer experience by the SRE. Passports requirements, identity theft & international assistance.

  • Gobierno de Puebla
    • Government Administration
    • 1 - 100 Employee
    • Coordinador de eventos
      • Jun 2014 - Jun 2015

      Events & PR coordinator by the Casa de la Niñez Poblana Events & PR coordinator by the Casa de la Niñez Poblana

  • United Nations
    • International Affairs
    • 700 & Above Employee
    • LAMUN Representative
      • Jun 2013 - Apr 2014

      Latin American Model of the United Nations Representative by the UDLAP. Latin American Model of the United Nations Representative by the UDLAP.

Education

  • Universidad de las Américas Puebla
    Licenciatura, Relaciones internacionales y asuntos exteriores
    2012 - 2017
  • EF International Language Centers
    Associate's degree, Lengua y literatura italiana
    2010 - 2010

Community

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