Experience

VR

• Brazil
• Financial Services
• 700 & Above Employee

• Partner & Product Manager of Sales Development

  • Jun 2022 - Present

• Product Manager of Sales Development

  • Jul 2021 - Present

  Apoiando na construção de um processo de vendas mais eficiente e e rentável, com adoção de nova metodologia de geração de oportunidades de vendas como agendamento de vendas, SDR e modelagem de mailing.

• Project Manager

  • Sep 2020 - Jul 2021

  Go to Market | Melhorando o processo de captura e relacionamento com o mercado na atração de novos clientes, agindo de forma preditiva na elaboração de mailing e inside sales.Treinamento | Ajudando colaboradores e parceiros a se tornarem cada vez mais capacitados para executar o melhor processo de vendas que dará a melhor experiência de compra para o cliente.CRM | Apoiando o desenvolvimento do CRM que propicie uma boa experiência de uso com acesso fácil e descomplicado às informações importantes para fazer a gestão das oportunidades e da carteira de clientes. Show less

• Commercial Planning Coordinator

  • Jun 2018 - Sep 2020

  Management of productivity KPIs, commercial team performance and market tendencies. Control of forecast and pipeline. Development of sales campaigns and action plans to reach the goals. Management of commercial support teams.



Linx

• Brazil
• IT Services and IT Consulting
• 700 & Above Employee

• Commercial Planning Coordinator

  • May 2017 - Jun 2018

  Management of productivity KPIs, commercial team performance and market tendencies. Control of forecast and pipeline. Preparation of yearly budgets, Management of pricing and commercial planning teams. Management of productivity KPIs, commercial team performance and market tendencies. Control of forecast and pipeline. Preparation of yearly budgets, Management of pricing and commercial planning teams.



Grupo OLX

• Software Development
• 500 - 600 Employee

• Commercial Relationship Coordinator

  • Jul 2016 - May 2017

  Selection and hiring of customer relationship teams. Development of business models to define rules for remote customer relationships. Development of control and result reports. Support in the development of CRM and responsible for controling the activities performed. Management of post sales teams, with following of performance and providing feedback. Selection and hiring of customer relationship teams. Development of business models to define rules for remote customer relationships. Development of control and result reports. Support in the development of CRM and responsible for controling the activities performed. Management of post sales teams, with following of performance and providing feedback.



Alelo Brasil

• Brazil
• Financial Services
• 700 & Above Employee

• Product Coordinator

  • Apr 2012 - Jun 2016

  Responsible for developing sales campaigns and systems to check results. Performed action conformity with focus on new sales, cross selling and cost reduct. Planning and implementing actions for rentability with focus on customer contribution margins. Development and improviment of processes with focus on the best customer experience. Responsible for KPIs which map customer life cycle and experience. Responsable for creating and managing cells for anti-attrition. Responsible for developing sales campaigns and systems to check results. Performed action conformity with focus on new sales, cross selling and cost reduct. Planning and implementing actions for rentability with focus on customer contribution margins. Development and improviment of processes with focus on the best customer experience. Responsible for KPIs which map customer life cycle and experience. Responsable for creating and managing cells for anti-attrition.



Santander Brasil

• Brazil
• Banking
• 700 & Above Employee

• Commercial Consultant

  • Mar 2011 - Apr 2012

  Responsible for relationship with customer companies to improve produtivity and rentability to bank, with a customer base of 50 companies. Ensured the most adequate service to customer needs. Main duties: Customer prospecting, practices for loyalty and anti-attrition of the customer base and management of personal goals. Responsible for relationship with customer companies to improve produtivity and rentability to bank, with a customer base of 50 companies. Ensured the most adequate service to customer needs. Main duties: Customer prospecting, practices for loyalty and anti-attrition of the customer base and management of personal goals.



Itaú Unibanco

• Brazil
• Banking
• 700 & Above Employee

• Manager of Customer Company Base

  • Jan 2010 - Mar 2011

  Responsible for keeping relationship with customer companies, with a customer base of 350 large customers and monthly revenue of R$4 million, and the main duty of enabling financial deals and rentability for the bank. Responsible for keeping relationship with customer companies, with a customer base of 350 large customers and monthly revenue of R$4 million, and the main duty of enabling financial deals and rentability for the bank.



Ticket

• Brazil
• Financial Services
• 700 & Above Employee

• Analyst of Customer Relationship Channels

  • Mar 2001 - Jan 2010

  Responsible for management, relationship and anti-attrition of a customer base of 2000 customers, which represented 10% of the total revenue of the product. Coordinating activities of telemarketing teams, developing sales campaigns, building relationships with strategic business partners to develop actions to increase business volume and client acquisition. Coordinating the performance of remote service providers and suppliers. Responsible for management, relationship and anti-attrition of a customer base of 2000 customers, which represented 10% of the total revenue of the product. Coordinating activities of telemarketing teams, developing sales campaigns, building relationships with strategic business partners to develop actions to increase business volume and client acquisition. Coordinating the performance of remote service providers and suppliers.