Jory Taylor

VoIP Specialist at Crocker Communications
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Contact Information
us****@****om
(386) 825-5501
Location
West Springfield, Massachusetts, United States, US

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Experience

  • Crocker Communications
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • VoIP Specialist
      • May 2020 - Present
    • Client Support Technician
      • Apr 2018 - Oct 2018

      • Provide end user support over the phone and by email • Troubleshoot client issues regarding internet, email and VoIP • Escalate complex issues to System Admins promptly as required • Reviewing, Assigning and Updating service tickets using RT ticketing software • Additional projects as assigned by management • Provide end user support over the phone and by email • Troubleshoot client issues regarding internet, email and VoIP • Escalate complex issues to System Admins promptly as required • Reviewing, Assigning and Updating service tickets using RT ticketing software • Additional projects as assigned by management

Education

  • Springfield Technical Community College
    2014 - 2016

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