Associate Governmental Program Analyst

• Aug 2017 - Present

DDS Licensing Analyst

• Aug 2016 - Aug 2017

•Process Licensure applications for the Dental Licensing Program, Oral Concious Sedation Permit, Referral Service and Extramural Facilities •Examine and approve applications for Continuing Education Registered Providers •Act as a liaison between the Board and Continuing Education Providers •Conduct licensee and provider audits for the enforcement unit, as directed. Responsible for monitoring all licensees' compliance with the mandatory education continuing courses•Review and analyze existing regulations to determine if they are obsolete or inconsistent with current law and make recommendations to management on changes needed to regulations governing the program process and formulate related language and analyses •Maintain and Monitor licensing program workload statistics •Analyze and develop statistical summary in accordance to the Board's Strategic Plan and report to management for executive staff and Board members

Dental Assistant Licensing Support

• May 2015 - Aug 2016

• Answer incoming telephone calls on all facets of DBC operations and direct calls to appropriate staff when necessary• Enter name, address, and other identifying information on CAS/ATS/Breeze systems for licensees.• Update licenses in computer systems for coronal polishing, ultrasonic scaling, radiation safety certification, pit and fissure sealants and other certificates.• Assist RDA examination unit by reviewing and analyzing application deficiencies and informing applicants on how to correct the deficiency by phone or correspondence• Assist RDA licensing unit with renewal deficiencies and informing licensees on how to correct the deficiency by phone or correspondence• Attend Unit meetings and attend trainings as necessary

Service Expert

• Apr 2015 - Jun 2020

• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages• Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billing and payments, etc.

Profit System Technician and Trainer

• Apr 2014 - May 2015

• Utilizes Profit Data Entry System for billing sales invoices, ordering inventory, transferring products to and from Furniture Showrooms at four California locations• Customer service inquiries via phone, email and in-person • Assist Warehouse manager with quality control by conducting daily truck and warehouse inspections• Assist floor manager and assistant managers with Profit System support at Elk Grove Showroom • Make recommendations to management regarding policy revisions• Maintain statistical data by providing Excel spreadsheets, which include billing transactions, to Accounting Manager• Profit System Instructor for Elk Grove Showroom sales representatives

In Home Supportive Services Provider

• Jan 2011 - Mar 2015

• Answer phone calls, emails, and interact with physicians regarding client• Make appointments and create listed records of important contacts• Maintain calendar and written record of all activities and duties completed• Understand and uphold healthcare policies, especially client confidentiality• Maintain awareness of health and safety issues