Jorn van Wattum

Manager Business IT Support (Europe) at EasyPark formerly Parkmobile
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Contact Information
us****@****om
(386) 825-5501
Location
Amstelveen, North Holland, Netherlands, NL
Languages
  • Dutch Native or bilingual proficiency
  • English Full professional proficiency

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Credentials

  • Leidinggeven zonder macht
    Schouten & Nelissen
    Oct, 2021
    - Oct, 2024
  • Beginnen met leidinggeven aan professionals
    Schouten & Nelissen
    Jan, 2019
    - Oct, 2024
  • ITIL V3 Foundation
    EXIN your ICT competence partner
    Nov, 2015
    - Oct, 2024

Experience

  • Parkmobile
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Manager Business IT Support (Europe)
      • Jan 2022 - Present

      - Managing three business IT support teams in multiple offices, who support over 1200 colleagues across Europe and the UK- Main focus point in this role is to optimize the remote user support between teams and offices spread over different countries. Enabling the IT support teams to work as 'One' team, rather than individual teams, balancing workload and sharing responsibilities- Managing the allocation and prioritization of work, monitoring the quality of service of the user support, main point of contact for the office staff on topics respecting end user services and voice of the teams to the business- Coordinate all activities of the team, plan their assignments, state their objectives and evaluate their performance- Key responsibility to escalate issues and requests to 2nd line when required and provide bi-weekly status updates to the IT Manager Show less

    • Group IT Team Leader
      • Feb 2021 - Mar 2022

      - Managing three end user IT support teams supporting, and located in, the offices in the Netherlands, Germany, United Kingdom and France, assisting over 350 colleagues- Main focus point in this role was to optimize the remote user support between teams and offices spread over different countries, due to the continuation of the covid related regulations and subsequent working from home setup- Managing the allocation and prioritization of work, monitoring the quality of service of the user support, main point of contact for the office staff on topics respecting end user services and voice of the teams to the business- Coordinate all activities of the team, plan their assignments, state their objectives and evaluate their performance- Key responsibility to escalate issues and requests to 2nd line when required and provide bi-weekly status updates to the IT Manager Show less

    • Team Leader Business IT Services
      • Aug 2020 - Jan 2021

      - Extended responsibility to encompass three end user support teams located and supporting the offices in the Netherlands, Germany, United Kingdom and France now assisting over 350 colleagues- Main focus point of this role was to shape the three different support teams into 'One Team' and enable and optimize remote user support and workload balancing, independent of team and office location- Monitoring the quality of service of the user support, main point of contact for the office staff on topics respecting end user services and voice of the teams to the business- Coordinate all activities of the team, plan their assignments, state their objectives and evaluate their performance- Key responsibility to escalate issues and requests to 2nd line when required and provide bi-weekly status updates to the IT Manager Show less

    • Team Leader IT Services NL
      • Sep 2018 - Aug 2020

      - Given the responsibility of forming IT support teams for the Dutch and German offices, including the selection and hiring process - Responsible for the teams assistance of over 150 colleagues' service requests, managing the allocation and prioritization of work to the team members and monitoring the quality of service- Coordinating all activities of the team, plan their assignments, state their objectives and evaluate their performance- Main point of contact for the office staff on topics respecting end user services and voice of the team to the business- Key responsibility to escalate issues and requests to 2nd line when required and provide weekly status updates to the IT Manager- Continued the implementation of a ServiceNow IT ticket system including; Defining the Service Catalog, designing ticket forms and underlying workflows, implement the hardware CMDB, build performance reports and operational dashboards for all Business IT teams Show less

    • IT System Administrator
      • Jan 2018 - Sep 2018

      - First point of contact to provide support to fellow colleagues, both hardware and application support.- Assist the team with the configuration, software deployment and maintenance of all office devices and end user laptops/desktops, limited administration of Windows OS servers- Collaborate with other departments and teams on IT and business improvement projects, including the implementation of ServiceNow as ticketing system for the IT Teams and assisting with the quarterly and annually recurring PCI and ISO 27001 audits Show less

    • IT Business Support Engineer
      • May 2017 - Dec 2017

      - First point of contact to provide support to fellow colleagues, both hardware and application support, including colleagues from both the Dutch as German office.- Verifying and updating the tickets in the Confluence ticketing system. Handling installation, configuration, deployment and maintenance of end user devices.- Assisted in the implementation of the office entrance system, and rollout of reolacement of end user workstations and workplaces of multiple departments. - Drafting IT self help articles to allow colleagues to self-service as much as possible and providing training and support. Show less

  • Valk Solutions B.V.
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Service Engineer
      • Jan 2013 - Mar 2017

      - Verantwoordelijk voor het oplossen van storingen bij klanten op locatie, veelal in de winkels en soms ook op het hoofdkantoor. - Analyse en oplossen van de storing ter plaatse, en daarnaast implementatie van nieuwe systemen bij klanten. - Vervangingen van afgeschreven point of sale systemen, backoffice PC’s, pin terminals en randapparatuur. Bouwen en inregelen van systemen bij Valk Solutions op kantoor.- Beheer van de IT hardware voorraad, contact met de hardware leveranciers en deels beheren van de planning van collega's in de buitendienst. Show less

    • Junior IT Service Engineer
      • Sep 2011 - Jan 2013

      - Verantwoordelijk voor het oplossen van storingen bij klanten op locatie, veelal in de winkels en soms ook op het hoofdkantoor. - Analyse en oplossen van de storing ter plaatse, en daarnaast implementatie van nieuwe systemen bij klanten. - Vervangingen van afgeschreven point of sale systemen, backoffice PC’s, pin terminals en randapparatuur. Bouwen en inregelen van systemen bij Valk Solutions op kantoor.- Beheer van de IT hardware voorraad, contact met de hardware leveranciers en deels beheren van de planning van collega's in de buitendienst. Show less

Education

  • Educatieve Faculteit Amsterdam
    Propedeuse HBO, Geschiedenis
    2009 - 2011
  • ROC ASA ICT Academie
    MBO Niveau 4, Systeembeheer
    2004 - 2009

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