Digital Marketing

• Feb 2020 - Present

>Maintains and improves the online presence of EDMARK products and services >Manages company’s the Official Facebook accounts and its other community-related groups >Conceptualize, run, and manage Facebook organic posts >Daily to weekly creation of social media content and copywriting >Engages with fans, followers, and target market >Assists in the creation of reports >Works closely with the content/creative teams to come up with the best copies for Facebook >Coordinates with internal and external parties to ensure that deliverables are accomplished in time >Attends to other ad-hoc digital/ traditional marketing requests and tasks >Stay up-to-date with latest social media best practices and technologies >Assigns overseas to the company’s international branches in Nigeria (1 year and 2 months) and Morocco (1 month) as Commercial Manager Show less

Digital Business Associate / Community Engagement Associate

• Jun 2018 - Jul 2019

>Maintains and improves the online presence of different brands >Occasionally creates social media content >Implements social media activation >Engages with fans and target market >Assists in the creation of reports >Coordinate with internal and external parties to ensure that deliverables are accomplished in time >Maintains and improves the online presence of different brands >Occasionally creates social media content >Implements social media activation >Engages with fans and target market >Assists in the creation of reports >Coordinate with internal and external parties to ensure that deliverables are accomplished in time

Financial Advisor

• Nov 2015 - Jan 2018

>Involves working with clients through outbound and inbound calls >Handling bank, loan and credit card holders >Understanding their short- and long-term goals, overall lifestyle and level of risk tolerance, in order to provide tailored advice and develop effective financial plans to meet their financial objectives >Follow up customer calls when necessary >Involves working with clients through outbound and inbound calls >Handling bank, loan and credit card holders >Understanding their short- and long-term goals, overall lifestyle and level of risk tolerance, in order to provide tailored advice and develop effective financial plans to meet their financial objectives >Follow up customer calls when necessary

Operations Generalist

• Apr 2015 - Aug 2015

Online Shopping Specialist

• May 2014 - Apr 2015

>Placing domestic and international orders on Macys.com and Bloomingdales.com >Helping domestic and international customers to track the package that were ordered online, to the store or via phone >Checking the availability, pricing and physical details of the item that customer wants to order > Password assistance if the profile account of the customer on Macys.com or Bloomigdales.com was locked out due to excessive failed attempts logging in. >Adding, removing an item or cancelling online orders with customer’s permission >Sending return label forms if the customer decides to return the item to the store or mailing it back through United Postal Service >Reshipping the item if it’s available or crediting the customer’s card if the item is unavailable >Checking the promotional code if its eligible or excluded to the item that customer wants to order >Increasing customer’s credit card limit and finding out why the credit card was declined through the help of Credit Agents (conference call) >Calling the customer’s issuing bank to remove the authorization hold amount if credit cards are 3rd party; Master Card, Visa, Discover cards that were associated on the order >Follow up customer calls when necessary Show less

Senior Data Specialist (Link Builder)

• Sep 2009 - Feb 2014

>Build URL links based on the resources that provided to in every agent on a daily basis >Enter the information of the links created into the Link Tracking Tool which may be accessed in the workstation >Reach the average daily quota of certain number of links built and entered in the Line Tracking Tool >Consistently achieve link building targets and stretch goals as needed >Identify when objectives are not going to be delivered and inform immediate supervisor accordingly to set goals and plan of action to ensure that targets are met >Give up-to-date status on availability of resources to team lead and department manager >Compose unique, thematic content consistent with department strategy >Adapt to changes in strategy or work flow as necessitated by business and company needs >Collaborate with the marketing team to achieve business goals Show less