Experience

Lithuanian Land Force

• Defense & Space
• 1 - 100 Employee

• Soldier

  • Sep 2019 - Present



If draudimas

• Purchasing Specialist

  • Jan 2018 - Dec 2018

  Maintaining and developing partner network of claims handling. Supervising customer service qualityI got this position by being recommended by my colleagues and winning a competition. It was a challenge to step into my new position in a really tight timeframe. However, my ability to fluently cooperate with other people and departments paid off as I achieved and overachieved set KPIs and laid ground for new goals. Improvements I suggested were accepted to be implemented in Lithuania as well as proposed to other countries in similar departments. I'm a quick thinker and have great communication and negotiation skills that served me in negotiations with various partners and solving problems effectively. Show less

• Claims Handler

  • Jul 2017 - Dec 2017

  Transport claims handlingMy main achievement in this position was that I learned a lot in relatively short time and built trust among my colleagues. This influenced the decision to be recommended for higher position.

• Customer Service and Administration Manager

  • Jan 2017 - Jul 2017

  Supervising a call centre, administrate and maintain customers, supporting other departments.I pay a great amount of attention to quality. So I started to make changes for the improved workflow by testing various methodologies and functionalities of the systems used. Using and sharing my objective findings lead to improved internal workflow and overall quality. That made a positive impact on providing service to company’s customers in a much simpler way.It took me relatively short time to create guidelines for growing the value of the service continuously and laid background for further improvement. Show less



Falck Lietuva

• Vilnius

• Call Center Manager

  • Jan 2016 - Dec 2016

  Lead a call centre work, team building and training. Analysis of situations, making and creating a solutions. -> Leading, building and training the team of the call centre. Analysing situations and coming up with the best solutions One of the greatest achievements in this position was to successfuly reorganize the structure, strategy and responsibilities of the team: - work groups with assigned leaders were created - improved both CSI’s and KPI’s - improved company’s clients satisfaction rate - improved service quality Show less



Altas Assistance / Falck Lietuva

• Assistance Coordinator

  • Sep 2013 - Jan 2016

  Road and home assistance coordinating, customer service. While working in this position I quickly gained knowledge to become experienced Assistance Coordinator. My attitude to assigned tasks and great results lead to become a valuable asset to the company, trusted by both my colleagues and clients. During a relatively short time I was promoted to the position of call center’s manager Road and home assistance coordinating, customer service. While working in this position I quickly gained knowledge to become experienced Assistance Coordinator. My attitude to assigned tasks and great results lead to become a valuable asset to the company, trusted by both my colleagues and clients. During a relatively short time I was promoted to the position of call center’s manager



UAB Šviesos lankas

• Vilnius

• Production Manager

  • Jul 2009 - Apr 2013

  Responsible for production materials supply, customer service, made production maunting Responsible for production materials supply, customer service, made production maunting