Experience

Rutopía

• Mexico
• Travel Arrangements
• 1 - 100 Employee

• Product Manager

  • Mar 2022 - Present

  Rutopia is a social enterprise with the mission to regenerate nature and culture through tourism.

• Travel Experience Designer

  • Feb 2021 - Mar 2022

  Tailor-made travel design in Mexico for clients from all over the world, being the leader in the English-speaking market and serving the leads of specialized travel platforms such as Kimkim, Evaneos, Fairaway and Sumak Travel.



Totonal

• Mexico
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Experience Designer

  • Aug 2018 - Feb 2021

  Totonal Viajes Iluminan is a tour operator that takes travelers to live the most authentic travel experiences in Mexico. Most of our travel experiences are designed together with local and/or rural communities that share with visitors the real cultural and natural heritage of Mexico. It is important for us to have a positive impact on the local communities and the environment that hosts our travelers, but also the lives of the amazing people we encounter along the way, including you! • Design tailor-made travel itineraries and create quotations. • Providing customer satisfaction in every step of the travel-planning journey. • Supervising administrative and operational process of travelers bookings. • Adapt current products to different audiences' needs in targeted countries. • Handle complaints in a professional manner, as well as deal with last-minute changes. • Assess customer's needs and suggest appropriate travel experiences and tourism services to potential clients. Show less



Tour Tatich Travel & Leisure

• Mexico
• Travel Arrangements

• Independent Travel Consultant

  • Oct 2017 - Aug 2018

  - Sells international and domestic travel packages including land packages, travel itineraries and hotels. - Shares knowledge and expertise from personal experiences and trips. - Book and issue airline, hotel, car, and other tour reservations through Travel Inn system. - Sells international and domestic travel packages including land packages, travel itineraries and hotels. - Shares knowledge and expertise from personal experiences and trips. - Book and issue airline, hotel, car, and other tour reservations through Travel Inn system.



KYE Travel Services

• Ciudad de México

• Corporate Travel Consultant

  • Oct 2017 - Oct 2017

  Supports in operation and logistic of REVLON group for its TOP SHOW in Panama and Punta Cana. Supports in operation and logistic of REVLON group for its TOP SHOW in Panama and Punta Cana.



Fairmont Mayakoba

• Mexico
• Hospitality
• 200 - 300 Employee

• Guest Transportation Supervisor

  • Feb 2017 - Oct 2017

  Consistently ranked among the best hotels in the world, The Fairmont Mayakoba offers the ultimate luxury experience in harmony with nature complemented with the warmth of the Mexican hospitality. The Fairmont Mayakoba is AAA Five Diamond resort with a strategic location in the Riviera Maya.Promoted 3 times in 3 years. Roles include: Guest Transportation Driver, Boat Captain, Guest Transportation Coordinator and Guest Transportation Supervisor.- Leading the transportation department to offer professional, friendly and engaging service. - Assist in hiring, training, evaluating, disciplining, motivating and coaching employees. - Develop and maintain positive working relationships with others.- Handles all guest inquiries and comments, follows up in a diplomatic and efficient manner.- Providing Service according to LQA Standards and AAA.- Follow up and ensure that any transportation and boat tours requests are resolved.- Coordinate the logistics of guest transportation. Show less

• Guest Transportation Driver

  • Feb 2015 - Feb 2017

  - Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.- Operating the guest shuttle inside the hotel. - Offer assistance to all guests in making boat tour reservations and arrangements for special occasions. - Guide guests on a sightseeing boat tour of approximately 45 minutes. Explaining the natural wonders at Mayakoba.



Secretaría de Turismo del Gobierno de la Ciudad de México

• Mexico
• Government Administration
• 1 - 100 Employee

• Auxiliar administrativo

  • Mar 2014 - Sep 2014

  Investigación y análisis de información especializada acerca de la innovación turística, apoyo en la implementación de modelos en el “Concurso Nacional de Cultura Turística Infantil”, apoyo en la logística y operación de eventos realizados por el Instituto de Competitividad Turística. Investigación y análisis de información especializada acerca de la innovación turística, apoyo en la implementación de modelos en el “Concurso Nacional de Cultura Turística Infantil”, apoyo en la logística y operación de eventos realizados por el Instituto de Competitividad Turística.



DOMAINE DE DIVONNE

• Francia

• Stagiaire Préposé aux chambres/Housekeeping Trainee

  • Jul 2013 - Jan 2014

  Aux portes de Genève, le Grand Hôtel du Domaine de Divonne, au superbe style Art Déco, conjugue à merveille le luxe et le confort, et offre de multiples possibilités de séjours. - Nettoyer toutes les chambres assignées, notamment dépoussiérer, faire les lits, retirer le linge sale des chambres, passer l’aspirateur, nettoyer la salle de bains, nettoyer l’intérieur des fenêtres, réapprovisionner les chambres Aux portes de Genève, le Grand Hôtel du Domaine de Divonne, au superbe style Art Déco, conjugue à merveille le luxe et le confort, et offre de multiples possibilités de séjours. - Nettoyer toutes les chambres assignées, notamment dépoussiérer, faire les lits, retirer le linge sale des chambres, passer l’aspirateur, nettoyer la salle de bains, nettoyer l’intérieur des fenêtres, réapprovisionner les chambres



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Front Desk and Concierge Trainee

  • Aug 2011 - Nov 2011

  -Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. -Process all payment types such as room charges, cash, checks, debit, or credit. -Cash checks and exchange currency for guests. -Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. -Process all payment types such as room charges, cash, checks, debit, or credit. -Cash checks and exchange currency for guests.