Experience

Family Healthcare Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Healthcare Navigator

  • Jun 2021 - Present



Pinellas County Health Department

• OPS Biological Scientist IV

  • Jul 2020 - May 2021



REACH Equity (Research to Advance Healthcare Equity), Duke University

• Senior Clinical Research Specialist

  • Aug 2018 - Jul 2019

  Contribute to implementation of multiple grant-funded, interdisciplinary research projects aimed at the development and testing of interventions to reduce racial and ethnic health disparities by improving the quality of patient care in the clinical encounter across settings, diagnoses, stages of illness, and throughout the life course. Develop and implement standard operating procedures for recruitment, screening, and study protocols, including conducting and documenting participant consent, guiding participants in use of technology for study components, employing strategies to maintain recruitment and retention rates, and contributing to maximizing process efficiency. Support additional pre- and post-implementation tasks, including pilot-testing of technology materials and transcribing and coding audio-recordings from clinical encounters between patients and clinicians.



University of Kentucky Center on Drug and Alcohol Research

• Graduate Research Assistant

  • Aug 2015 - Jun 2018

  Assist with NIH grant funded longitudinal, multi-wave quantitative research project examining the impact of health reform on substance abuse treatment for Opioid Use Disorder with Buprenorphine. Manage project implementation over several waves of data and across multiple states, including participant screenings, recruitment, survey dissemination, followup, and data entry. Increase knowledge of the literature on Opioid Use Treatment and Buprenorphine.Currently analyzing data and writing manuscript to better understand the impact of physician and state characteristics, including ACA policy implementation type, on the reported number of patients receiving treatment for Opioid Use Disorder with Buprenorphine. Completed Citi Research Ethics Training.



BREATHE and the Kentucky Center for Smoke-Free Policy

• Practicum Student

  • Aug 2017 - Dec 2017

  Participated as a practicum student for BREATHE and the Kentucky Center for Smoke-free Policy, an organization that serves as community advocates interested in promoting lung health and healthy environments through research and education, working with local communities to empower them to make change, policy development, and access to health services.Managed a project to create and implement a survey with the purpose of documenting the current active smoke-free public park policy in place within each county/city/community in response to a trend of this type of policy being passed within communities even though the state was not fully covered in indoor settings. Created a protocol, communicated with local community representatives that could help disseminate the survey, developed visual aids to help present the data once data collection was complete, and contacted referrals.Contributed to the weekly newsletter sent out to community partners to inform them on smoke-free policy research updates. Participated in advocacy at the state capital, attending the launch of the Coalition for a Smoke-Free Tomorrow and observing a press conference about the project's goal to push to increase the excise tax on cigarettes in Kentucky by at least $1. Assisted in creation of a decision tree to help communities assess whether they are ready for an outdoor smoke-free policy. The decision tree also provided important information on the importance trying to pass indoor policy first, as well as some quick facts from the literature on smoke-free policy.Developed knowledge of the literature on smoke-free policy to assist in evidence-based completion of these projects.



Jewish Federation of the Bluegrass

• Camp Shalom Medical Emergency Support

  • Jul 2015 - Aug 2017

  Provide first aid, medical support, and basic public health education for children ages 4-18 and adult staff during an annual two-week summer camp. Provide first aid, medical support, and basic public health education for children ages 4-18 and adult staff during an annual two-week summer camp.



University of Kentucky International Center

• Shoulder to Shoulder Global Project Manager

  • Aug 2015 - May 2016

  Assisted with project implementation for Santo Domingo, Ecuador teen health & wellness program as part of the Shoulder to Shoulder Global program, a UK Global Health Initiatives organization that integrates academic and community partners to improve the health and well-being of an underserved community in Santo Domingo, Ecuador. Provided assistance in project coordination, culturally-sensitive curriculum development, program assessment development, and Spanish translation assistance for program material.



ACS Health Administration, Inc.

• Bilingual Medicaid Health Plan Call Center Supervisor

  • May 2014 - Jun 2015

  Monitored the quality of service delivery to serve patients optimally during the Affordable Care Act implementation process.Managed escalated calls, resolving complex issues in a timely manner and providing bilingual services. Coordinated with other departments to provide wrap around service.Provided motivation and training for team members.

• Bilingual Call Center Team Lead

  • Jan 2014 - May 2014

  Provided functional guidance, assistance, training, and troubleshooting support to team and patients. De-escalated calls for team members. Provided bilingual services to meet diverse patient needs.



ACS Health Administration, Inc.

• Bilingual Customer Care Assistant

  • Aug 2013 - Jan 2014

  Responded to patient inquiries and grievances, providing bilingual services. Gathered information to resolve patient inquiries and communicate options in a timely manner. Responded to patient inquiries and grievances, providing bilingual services. Gathered information to resolve patient inquiries and communicate options in a timely manner.