Jorge Manzo Salcedo

Digital Marketing and Sales Analyst at ENGENI
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Contact Information
us****@****om
(386) 825-5501
Location
North Miami Beach, Florida, United States, US

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Credentials

  • Testing Qa manual
    EducacionIT
    Jun, 2023
    - Sep, 2024
  • Web Developer Jr
    Coderhouse
    Feb, 2022
    - Sep, 2024

Experience

  • ENGENI
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Digital Marketing and Sales Analyst
      • Dec 2022 - May 2023

      • Manage the leads generated by the marketing area / Incoming leads. • Send, support, and follow up on the quotes and the different commercial actions carried out. • Convince the client through a highly effective presentation proposal. • Monitor the different communication channels (Chat, WhatsApp, Mail, incoming or outgoing calls) • Coordinate the INTERCOM workflow by inputting customer data ensuring customer profile integrity, and following up on all assigned activities. • Manage the leads generated by the marketing area / Incoming leads. • Send, support, and follow up on the quotes and the different commercial actions carried out. • Convince the client through a highly effective presentation proposal. • Monitor the different communication channels (Chat, WhatsApp, Mail, incoming or outgoing calls) • Coordinate the INTERCOM workflow by inputting customer data ensuring customer profile integrity, and following up on all assigned activities.

  • CAT Technologies Argentina
    • Argentina
    • Telecommunications
    • 700 & Above Employee
    • Customer Service, MetroGas
      • Oct 2020 - Nov 2022

      • Bring excellent customer service providing answers to client questions (Balance Accounts, Pending Process, Payments plans, Delinquencies complaints, etc.) • Identifies and meets customer needs providing advice, guidance, and education on the full range of services. • Analyzed and validated user data to ensure proper execution.

    • Sales Executive, Swiss Medical Group
      • Jun 2020 - Oct 2020

      • Identifies and meets customer needs providing advice, guidance, and education on the full range of services. • Sells and promotes Life Insurance combined with Family products (Funeral – Health – Accident). • Sells and promotes Home Insurance.

    • Sales Executive, Insurance Assurance
      • Jan 2020 - Jun 2020

      • Identifies and meets customer needs providing advice, guidance, and education on the full range of services. • Sells and promotes Unemployment, Personal Accidents, and Hospitalization Multiproduct

    • Customer Service, Bank Santander
      • Sep 2019 - Jan 2020

      • Analyze and validate user data to guarantee the execution of wire transfers • Execute transfer between customer’s accounts. • Accomplish customer credit cards payments. • Provide balance information, claims, and or services

  • La Primavera Del Jarillo.
    • Functional Analyst
      • Sep 2014 - Sep 2017

      • Database management (Queries: Create or eliminate users inside the company’s database SQL) • First, second, and third-level technical support to solve incidents that arise at any time. • Perform preventive and corrective maintenance in equipment such as PC, Fax, Photocopier, printers, and point of sale. • Coordinate and organize the sales management of the different products. • Cash handling (Cash management, debit, and credit… Show more • Database management (Queries: Create or eliminate users inside the company’s database SQL) • First, second, and third-level technical support to solve incidents that arise at any time. • Perform preventive and corrective maintenance in equipment such as PC, Fax, Photocopier, printers, and point of sale. • Coordinate and organize the sales management of the different products. • Cash handling (Cash management, debit, and credit cards). Show less • Database management (Queries: Create or eliminate users inside the company’s database SQL) • First, second, and third-level technical support to solve incidents that arise at any time. • Perform preventive and corrective maintenance in equipment such as PC, Fax, Photocopier, printers, and point of sale. • Coordinate and organize the sales management of the different products. • Cash handling (Cash management, debit, and credit… Show more • Database management (Queries: Create or eliminate users inside the company’s database SQL) • First, second, and third-level technical support to solve incidents that arise at any time. • Perform preventive and corrective maintenance in equipment such as PC, Fax, Photocopier, printers, and point of sale. • Coordinate and organize the sales management of the different products. • Cash handling (Cash management, debit, and credit cards). Show less

  • Banco Nacional de Crédito, C.A. Banco Universal
    • Venezuela
    • Financial Services
    • 500 - 600 Employee
    • Cashier Bank
      • Jul 2013 - Aug 2014

      • Cash handling (cash deposits and withdrawals). • Validate checks before proceeding with payment. • Prepare cashier's checks, process traveler's checks, and generate the exchange in foreign currencies. • Correct erroneous money transfers • Coordinate communication between customers and different sales departments. • Ensure compliance with internal controls to guarantee transparency in each transaction or banking operation (Risk and Control). • Keep detailed records of… Show more • Cash handling (cash deposits and withdrawals). • Validate checks before proceeding with payment. • Prepare cashier's checks, process traveler's checks, and generate the exchange in foreign currencies. • Correct erroneous money transfers • Coordinate communication between customers and different sales departments. • Ensure compliance with internal controls to guarantee transparency in each transaction or banking operation (Risk and Control). • Keep detailed records of transactions carried out daily. Show less • Cash handling (cash deposits and withdrawals). • Validate checks before proceeding with payment. • Prepare cashier's checks, process traveler's checks, and generate the exchange in foreign currencies. • Correct erroneous money transfers • Coordinate communication between customers and different sales departments. • Ensure compliance with internal controls to guarantee transparency in each transaction or banking operation (Risk and Control). • Keep detailed records of… Show more • Cash handling (cash deposits and withdrawals). • Validate checks before proceeding with payment. • Prepare cashier's checks, process traveler's checks, and generate the exchange in foreign currencies. • Correct erroneous money transfers • Coordinate communication between customers and different sales departments. • Ensure compliance with internal controls to guarantee transparency in each transaction or banking operation (Risk and Control). • Keep detailed records of transactions carried out daily. Show less

  • Banco de Venezuela
    • Banking
    • 700 & Above Employee
    • IT Service Desk Analyst I.
      • Dec 2010 - Feb 2013

      • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Provide Technical Support via Telephone, Chat, Remote Meeting, and Email. (Resolutions using Service Desk tools) • Record communications between customers and the company, meanwhile resolving technical troubleshooting with relevant support activities in the ticketing system. • Make recommendations to optimize IT performance and prevent future… Show more • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Provide Technical Support via Telephone, Chat, Remote Meeting, and Email. (Resolutions using Service Desk tools) • Record communications between customers and the company, meanwhile resolving technical troubleshooting with relevant support activities in the ticketing system. • Make recommendations to optimize IT performance and prevent future problems. • Work closely with Sr. IT Administrators on high-priority assigned activities. • Resolve problems associated with Networks, Servers, and Office Work tools. • Avoid service interruptions by performing system installations, updates, and maintenance procedures. Show less • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Provide Technical Support via Telephone, Chat, Remote Meeting, and Email. (Resolutions using Service Desk tools) • Record communications between customers and the company, meanwhile resolving technical troubleshooting with relevant support activities in the ticketing system. • Make recommendations to optimize IT performance and prevent future… Show more • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Provide Technical Support via Telephone, Chat, Remote Meeting, and Email. (Resolutions using Service Desk tools) • Record communications between customers and the company, meanwhile resolving technical troubleshooting with relevant support activities in the ticketing system. • Make recommendations to optimize IT performance and prevent future problems. • Work closely with Sr. IT Administrators on high-priority assigned activities. • Resolve problems associated with Networks, Servers, and Office Work tools. • Avoid service interruptions by performing system installations, updates, and maintenance procedures. Show less

Education

  • Universidad Bicentenaria de Aragua
    System Engineering, System Engineering
    2006 - 2013

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