Experience

CAR Financial Services
• Financial Services
• 100 - 200 Employee
• Customer Service Representative

  • Oct 2013 - Present


Wells Fargo Home Mortgage

• United States
• Banking

• Loan Administration Manager I

  • Nov 2011 - Feb 2013

  Lake Mary, Fl Managed a team of over 14 employees conducting research for the Office of the Comptroller of the Currency to identify customers who may have been financially injured as a result of errors made during the foreclosure proceedings in 2009 and 2010.



Wells Fargo Financial

• Collections Supervisor I

  • 2004 - 2011

  Lake Mary, Fl Highly skilled supervisor with a vast knowledge in loss mitigation. Coordinated and directed the daily operations of a team of over 16 bilingual employees charged with collecting on 30-60-90+ days delinquent accounts by locating and notifying customers with past due payments. Resolved complex issues, reviewed and recommended system modifications, conducted quality reviews, and monitored collection calls. Tracked and developed talent within the team to prepare and produce future leaders… Show more Highly skilled supervisor with a vast knowledge in loss mitigation. Coordinated and directed the daily operations of a team of over 16 bilingual employees charged with collecting on 30-60-90+ days delinquent accounts by locating and notifying customers with past due payments. Resolved complex issues, reviewed and recommended system modifications, conducted quality reviews, and monitored collection calls. Tracked and developed talent within the team to prepare and produce future leaders. Understood the vision and direction of the company and effectively communicated/modeled this vision in every interaction with all customers and employees. Show less