Experience

Boy Scouts of America: Circle Ten Council

• United States
• Non-profit Organizations
• 1 - 100 Employee

• District Executive

  • Jan 2019 - Present

  • Recruit and train key volunteers to support Scouting • Organize community fundraising and product sales campaigns totaling $418,000 • Established new units increasing overall membership by 6% • Manage hiring and employment processing for seasonal staff within Boy Scouts of America • Recruit and train key volunteers to support Scouting • Organize community fundraising and product sales campaigns totaling $418,000 • Established new units increasing overall membership by 6% • Manage hiring and employment processing for seasonal staff within Boy Scouts of America



City of College Station

• United States
• Government Administration
• 400 - 500 Employee

• Athletics Specialist

  • Sep 2018 - Dec 2018

  • Develop and oversee activities for youth education events • Maintain park grounds during city wide events including concerts, festivals, and sport events • Delegate use of city fields and equipment for adult and youth leagues • Develop and oversee activities for youth education events • Maintain park grounds during city wide events including concerts, festivals, and sport events • Delegate use of city fields and equipment for adult and youth leagues



Wayfair

• United States
• Retail
• 700 & Above Employee

• Case Manager

  • Jun 2018 - Dec 2018

  • Increase overall customer satisfaction by delivering exceptions service• Final point of contact between customer and the company• Deliver one on one customer support to clients experiencing multiple issues• Implement strategies to de-escalate irate customers

• Customer Service Consultant

  • Jul 2017 - Dec 2018

  • Troubleshoot and resolve customer service inquiries while building a relationship with the customer• Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise from the order fulfillment process• Exceed customer satisfaction, efficiency metrics and issue resolution targets• Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate• Simultaneously navigate multiple software applications and technologies Show less



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Baker

  • Jun 2016 - Jun 2017

  • Manage time to fulfill customer order • Order and restock inventory on regular basis • Monitor and maintain levels of product on the sales floor • Assist members with completion of their order • Manage time to fulfill customer order • Order and restock inventory on regular basis • Monitor and maintain levels of product on the sales floor • Assist members with completion of their order



Kids KLUB Child Care Ctr

• United States
• Education Administration Programs
• 1 - 100 Employee

• Counselor

  • Jan 2016 - Jun 2016

  • Managed communication between the students and parents • Accounted for students in the school throughout the day • Engaged students in interactive learning activities • Managed communication between the students and parents • Accounted for students in the school throughout the day • Engaged students in interactive learning activities