Gerente de Postventa / Service Manager

• Jun 2023 - Present

Management of the team of field engineers: Life Support Critical Care Surgery Imaging Monitoring and other medical equipment. Management of Commercial and Technical tasks related to post-sale support of the equipment marketed by the company. Management of the team of field engineers: Life Support Critical Care Surgery Imaging Monitoring and other medical equipment. Management of Commercial and Technical tasks related to post-sale support of the equipment marketed by the company.

Senior AE SOCO

• Aug 2016 - Jul 2023

Aplications Engineer Argentina & Uruguay

• Sep 2014 - Jul 2023

In Charge of Support and New Products Introduction (NPI) of TSSD Division (Traffic Safety & Public Security) and CSD Division (Commercial Graphics and Institutional Cleaning)Markets: Traffic signaling and control systems. Public security. Graphic Solutions. Institutional Care. Corporate rebranding services. Government.Development of new applications and products Sales support, Certification and training of customers, distributors and sales rep., Quality and Claim Management, Technical Homologations. Participation in technical commissions (IRAM). Corporate Rebranding turnkey services.May 2017 Awarded in the Circle of Technical Excellence and Innovation - Latin America & Canada Region Show less

Service Manager LATII (Arg., Chile, Uruguay, Parag,Peru)

• Nov 2011 - Jan 2014

SARTORIUS Stedim Biotech (German company in biotech and laboratory market) In charge of Technical Service and Calibration Laboratory (11 reports in Buenos Aires and 12 service centers in the region) supporting 4 business units. Services policy and prices development locally and regional. Human resources management, Responsible for recruitment, training and ensuring the full competency sign off of all new staff. P/L management. Contract and services sales. Support the sales force. Develop a new business model for technical services. Control all assets to ensure the business and customer needs met all times. Responsible for the local Budget. Find new business. Increasing the services sales 230% in 2 years Show less

Technical Service Manager

• Apr 2008 - Nov 2011

Lead a team of field service engineers who maintaining Life support / Critical Care / Surgery / Imaging / Monitors and other medical equipment in the country. Management and optimization of the human and technical resources. Development and introduction of all processes and procedures for the service organization. Scheduling of tasks. Sales support and maintenance contracts. Customer Support, Handling complaints. Certification and standardization of procedures according to local and corporate regulations. Sales. Responsible for setting and achieving annual service budget and P/L of the department. Development of new business and maintenance contracts. Show less

Commercial and Technical Manager

• May 1996 - Apr 2008

Main activities: company’s technological update, search of new products, international business, imports, technical management, technical certifications, technical service, projects, installations, commercial and sales management. Main products: Projection systems, control systems, videoconferencing, control rooms, communications, system integrations. Main activities: company’s technological update, search of new products, international business, imports, technical management, technical certifications, technical service, projects, installations, commercial and sales management. Main products: Projection systems, control systems, videoconferencing, control rooms, communications, system integrations.

Multimedia & Communications Manager

• Feb 2004 - Jun 2007

Technology integration for the Oncology Educational program in Latin America produced by MedLink and MD Anderson Cancer Center (Texas - USA) - Technology integration for the Pain Treatment program in Latin America produced by MedLink and Harvard University. Technology integration for the Oncology Educational program in Latin America produced by MedLink and MD Anderson Cancer Center (Texas - USA) - Technology integration for the Pain Treatment program in Latin America produced by MedLink and Harvard University.

Commercial Executive

• Jul 1995 - May 1996

Commercial Executive, in charge of Tenders Department, worked on projects, budgets, and commercial proposals to big clients Commercial Executive, in charge of Tenders Department, worked on projects, budgets, and commercial proposals to big clients

Works of Investment Management. In charge of works in the Signal & Communications Area

• Jun 1994 - Jun 1995

Basic Engineering Development, Budgets, Job plans, prepared tenders, Qualification of offerers, Analysis of Offers and Coordination with the ‘Unidad de Coordinación Ferroviaria’ (national entity that regulates railway works) Basic Engineering Development, Budgets, Job plans, prepared tenders, Qualification of offerers, Analysis of Offers and Coordination with the ‘Unidad de Coordinación Ferroviaria’ (national entity that regulates railway works)

Electronics Department - Coordinator

• Jul 1993 - May 1995

In charge of Electronics Department of the A.R.A. Salta Submarine Fit-Out Project. Jobs performed: evaluate compatibility of new Communication and Navigation systems, design of job plans, Monitoring of works, Supervision of Contractors, Assembly Supervision, Reception of works, Management of personnel. In charge of Electronics Department of the A.R.A. Salta Submarine Fit-Out Project. Jobs performed: evaluate compatibility of new Communication and Navigation systems, design of job plans, Monitoring of works, Supervision of Contractors, Assembly Supervision, Reception of works, Management of personnel.