Experience

DTA
• Brazil
• Legal Services
• 1 - 100 Employee
• Director de postventa - Head of Aftersales

  • Mar 2023 - Present


CoxGomyl

• Sweden
• Construction
• 100 - 200 Employee

• Aftersales & Validation Manager

  • May 2016 - Mar 2023

  Aftersales: • Leading the team in charge of commercial aftersales activities (spare parts, equipment refurbishments and upgrades, training), field units troubleshooting, and field quality issues resolution. •Optimized aftersales operations, improving processes and reducing waste and iddle times, from initial inquiry to transportation and installation. • Interaction with Sales Offices /installation teams for key project requirements follow up and commissioning activities improvement • Sustained year to year growth of sales volume. Standards/Regulations & Customer requirements: • Define the interpretation and rules for application of standards and regulations within the group. Clarify with authorities the interpretation and application when needed. • Participation in national committee and internal work group of EN1808 • Coordination of the different standardization activities at Business Unit level in the different regions. Business Process Management (BPM): • Process baseline analysis, gaps & needs review, improvements identification and implementation. • Successes: Gate model process implemented for new developments. Project processes reviewed and improved, impacting overall project process time reduction and issues decrease. New PLM software implemented. Templates standardization for engineering calculation/design processes and equipment factory testing. Risk assessment and Lessons learned systems developed Special projects: • Program management for key projects/initiatives Show less



GE

• Brazil
• Engineering Services
• 1 - 100 Employee

• Systems Engineer

  • Aug 2009 - Apr 2016

  Product Technical Owner for electrical low voltage protection and control equipment: RCCBs, RCBOs, auxiliary units, control relays, wiring devicesResponsibilities from design stage to service life. - Technical specs definition-Program management- Validation procedures and product certification- Product documentation- Support manufacturing, product management, sales and quality functions globally- Direct contact with customers for: product applications, field issues, product modifications Show less

• Cost Out Engineer

  • Dec 2007 - Jul 2009

  Project management for the cost out initiatives, with special focus on Quality assurance for low voltage protection and control equipment.Project management for:- Product design modifications- Alternative suppliers validation- Raw material changes- Assembly process improvements- Lean initiatives.Accountable for changes validation, timing and risk abatement actions.Manage resolution of technical issues including root cause analysis.Lead project reviews to ensure design intent and regulatory approval.Participation in cross-functional, global idea generation sessions. Perform financial analyses to quantify project savings. Show less


RDT Ingenieros
• Industrial Machinery Manufacturing
• 1 - 100 Employee
• Ingeniero de Diseño

  • Nov 2006 - Nov 2007

MAIER S.COOP
• Ingeniero de Producto

  • Sep 2005 - Nov 2006