Experience

Docker, Inc
• United States
• IT Services and IT Consulting
• 400 - 500 Employee
• Senior Renewals Manager

  • Sep 2022 - Present


Miro

• Chile
• Software Development
• 1 - 100 Employee

• Renewals Specialist

  • Apr 2021 - Sep 2022

  .Communicate directly with customers to answer questions and address issues through email, video chat, phone, and other channels .Collaborate with Customer Success Managers and Account Managers on understanding customer's goals and issues related their contract renewal .Maximize customer retention metrics .Suggesting improvements to current processes and work cross-functionally to get these implemented .Work with our global team to produce a world class customer experience .Communicate directly with customers to answer questions and address issues through email, video chat, phone, and other channels .Collaborate with Customer Success Managers and Account Managers on understanding customer's goals and issues related their contract renewal .Maximize customer retention metrics .Suggesting improvements to current processes and work cross-functionally to get these implemented .Work with our global team to produce a world class customer experience



Palo Alto Networks

• United States
• Computer and Network Security
• 700 & Above Employee

• Prisma Cloud EMEA Renewals Account Manager

  • May 2020 - Apr 2021

  .Enterprise, major, commercial and public sector accounts.Manage all renewals and identify upsell opportunities in EMEA.Maintain a renewals notification cadence and document all customer communication.Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction.Provide quotes to customers directly or via the Channel 90 days in advance of the existing contract end date.Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies.Clearly understand all product offerings, subscription, and renewal licensing models.Research and understand the technology installs across your assigned account list and identify areas to expand your accounts.Document daily renewals activities in Salesforce, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive renewals revenue, customer retention, and communicate activities to Renewals management Show less

• Strategic Relationship Representative

  • Sep 2016 - Aug 2020

  • Enterprise, major, commercial and public sector accounts• Manage all maintenance and subscription renewals in the Southern Europe territory (France, Italy, Spain, Portugal, Greece, Cyprus, Malta) and North Africa• Quote generation, including creation of coterminous quotes (SAP, Salesforce)• Upsell to multiyear renewals by positioning value to customer• Diligent follow up with Regional Sales Managers, Inside Sales, channel partners and end users to bring in renewals before expiration• Submit accurate and timely forecast through Salesforce.com and Clari.com• Work within existing renewals database and collaborate with Sales Operations and IT to drive process and systems improvements and best practices Show less



ServiceSource

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Sales Strategic Representative & Renewals specialist

  • Feb 2013 - Sep 2016

  - Account management - renewing software subscriptions contracts with Blue-chip companies on behalf of Red Hat. - contacting existing clients in Latin America, Italy, Turkey, Greece, Israel, Malta, Cyprus, Russia, United States, Togo, France, Belgium, Spain, Portugal, Romania, Serbia, Bosnia&Herzegovina, Macedonia, Croatia, LATAM and negotiating with them their new contracts (price, quote, discounts,…). - Coordinating local distributors and resellers in different countries to assure the right delivery and a good service. - Meeting monthly targets for SSI and for the client (Red Hat). - Training new hire team members with CRM tools and HPS process (high performance sales). - E-commerce - Promoted from Inside Sales representative to Sales Account Representative and then to Senior Sales Representative. - Channel management / sales. - Dealing with private and public sector (public tenders). Show less



WTG

• 1 - 100 Employee

• Sales Account Manager

  • Oct 2012 - Feb 2013

  - Project leader in energy projects, delivering all services to customers and communicating with middle size companies and energy and oil&gas corporations, selling training projects. - key account management. - Finding new clients, market research (tools: google, linkedin, oil&gas co. webpages) and contacting them in middle east, Europe and Latin-America. - Project leader in energy projects, delivering all services to customers and communicating with middle size companies and energy and oil&gas corporations, selling training projects. - key account management. - Finding new clients, market research (tools: google, linkedin, oil&gas co. webpages) and contacting them in middle east, Europe and Latin-America.



BP

• France
• Business Consulting and Services
• 1 - 100 Employee

• Sales Account Manager / Project Manager in Marketing and legal department BP GAS EUROPE S.A.U.

  • May 2011 - Oct 2012

  - Team leader of sales team marketing campaign in France. - Negotiation and drafting of contracts with different French companies, working alongside French and Spanish lawyers. - Call centre management with clients, business development. - Market research. - Visit clients in France to negotiate and close the deals - Acting as the interpreter for the Head of Sales Management - Team leader of sales team marketing campaign in France. - Negotiation and drafting of contracts with different French companies, working alongside French and Spanish lawyers. - Call centre management with clients, business development. - Market research. - Visit clients in France to negotiate and close the deals - Acting as the interpreter for the Head of Sales Management



Jones Lang LaSalle

• Internship Legal department

  • Jan 2012 - May 2012

  Legal support to retail and Management departments. Preparation and drafting of contractual documentation. Legal support to retail and Management departments. Preparation and drafting of contractual documentation.



COLEGIO OFICIAL DE REGISTRADORES DE LA PROPIEDAD DE LA CAM (Nº20: Don Alfonso Ventoso Escribano)

• Prácticas como ayudante del Registrador de la Propiedad

  • Feb 2011 - Jun 2011

  Inscripción de asientos registrales, notas marginales, modificaciones hipotecarias, compra-ventas, cancelaciones registrales, expedición de notas simples y análisis de actas registrales y notariales. Inscripción de asientos registrales, notas marginales, modificaciones hipotecarias, compra-ventas, cancelaciones registrales, expedición de notas simples y análisis de actas registrales y notariales.



IFEMA

• United Kingdom
• International Trade and Development
• 1 - 100 Employee

• Event Coordinator and Clients Manager in Logistics and external relations department.

  • Jun 2008 - Sep 2010

  -Organization and supervision of events. -Reception and negotiation in English, French, Spanish with suppliers, domestic and foreign clients. -Organization and supervision of events. -Reception and negotiation in English, French, Spanish with suppliers, domestic and foreign clients.



THE CHEWONKI FOUNDATION

• Direction team, summer camp counsellor

  • Jun 1998 - Aug 2001

  Organization of activities, participation in proyects and trips. Organization of activities, participation in proyects and trips.