Experience

Amida Care

• United States
• Insurance
• 1 - 100 Employee

• IT Operation Engineer

  • Apr 2017 - Present

  Support all aspect of IT operation. Support all aspect of IT operation.



Health Republic Insurance of New York

• United States
• Insurance
• 1 - 100 Employee

• Help Desk Support

  • Sep 2014 - Present

  • Provide support for all levels of issues relating to desktop, laptop, connectivity, IP phones, cell phones, printing, and scanning. • Install desktop equipment and ensure that equipment is installed in compliance with Health Republic’s policy guidelines. • Record all issues in the designated tracking system and monitor open tickets. • Document ticket resolutions in the tracking system • Generate reports as directed by the Manager of Technical Services. • Assist in procurement of hardware and software where necessary • Maintain equipment and software inventories. • Assist in troubleshooting any technical system issue where necessary. • Monitor and maintain operation system and patch levels on all users’ equipment.



Sabert Corporation

• Sayreville, NJ

• HELPDESK SPECIALIST

  • Feb 2013 - May 2014

  • Remote and on-site helpdesk support for over 250 non-technical staff. • Set up Microsoft AD and Exchange Accounts. • Diagnosed, troubleshot, maintained, upgraded, and repaired computers. • Disinfected computers from spyware, malware, and other related viruses. • Set up network printers. • Maintained and troubleshot HP laser printers. • Remote and on-site helpdesk support for over 250 non-technical staff. • Set up Microsoft AD and Exchange Accounts. • Diagnosed, troubleshot, maintained, upgraded, and repaired computers. • Disinfected computers from spyware, malware, and other related viruses. • Set up network printers. • Maintained and troubleshot HP laser printers.



National Development & Research Institute, Inc.,

• New York, NY

• NETWORK TECHNICAL SPECIALIST

  • Jan 1991 - Dec 2012

  • Network Technician/Hardware support. • Diagnosed, troubleshot, maintained, upgraded, and repaired computers. • Disinfected computers from spyware, malware, and other related viruses. • Maintained and troubleshot HP laser printers. • On-site helpdesk which supported over 100 non-technical staff. • Provided diagnostics and recommendations regarding acquisition of backup peripherals. • Network Technician/Hardware support. • Diagnosed, troubleshot, maintained, upgraded, and repaired computers. • Disinfected computers from spyware, malware, and other related viruses. • Maintained and troubleshot HP laser printers. • On-site helpdesk which supported over 100 non-technical staff. • Provided diagnostics and recommendations regarding acquisition of backup peripherals.