Experience

Turiscool

• Spain
• Education Administration Programs
• 1 - 100 Employee

• Consultor/Formador

  • Mar 2023 - Present

  Formación Gobernanta Ejecutiva Formación Gobernanta Ejecutiva



Mascoa

• Spain
• Professional Training and Coaching

• Consultor/Formador

  • Mar 2023 - Present

  FORMACIÓN INTEGRAL DEPARTAMENTO DE PISOS - HOUSEKEEPING COMUNICACIÓN LIDERAZGO Y GESTIÓN DEPARTAMENTAL RECURSOS HUMANOS SOFT SKILLS GESTIÓN Y ANÁLISIS DE COSTES DEPARTAMENTALES RESOLUCIÓN DE OPORTUNIDADES - MANAGER ON DUTY ANTENCIÓN AL CLIENTE (GUEST SERVICE DEPARTMENT) FORMACIÓN INTEGRAL DEPARTAMENTO DE PISOS - HOUSEKEEPING COMUNICACIÓN LIDERAZGO Y GESTIÓN DEPARTAMENTAL RECURSOS HUMANOS SOFT SKILLS GESTIÓN Y ANÁLISIS DE COSTES DEPARTAMENTALES RESOLUCIÓN DE OPORTUNIDADES - MANAGER ON DUTY ANTENCIÓN AL CLIENTE (GUEST SERVICE DEPARTMENT)



Universitat Politècnica de València (UPV)

• Spain
• Higher Education
• 700 & Above Employee

• Docente del curso Gobernanta/e de Alojamientos Turisticos

  • Oct 2022 - Present

  Gestión y Dirección de Housekeeping Gestión y Dirección de Housekeeping



Partner Desarrollo

• Spain
• Higher Education
• 1 - 100 Employee

• Consultor/Formador

  • Oct 2022 - Present

  FORMACIÓN INTEGRAL DEPARTAMENTO DE PISOS - HOUSEKEEPING COMUNICACIÓN LIDERAZGO Y GESTIÓN DEPARTAMENTAL RECURSOS HUMANOS SOFT SKILLS GESTIÓN Y ANÁLISIS DE COSTES DEPARTAMENTALES RESOLUCIÓN DE OPORTUNIDADES - MANAGER ON DUTY ANTENCIÓN AL CLIENTE (GUEST SERVICE DEPARTMENT) FORMACIÓN INTEGRAL DEPARTAMENTO DE PISOS - HOUSEKEEPING COMUNICACIÓN LIDERAZGO Y GESTIÓN DEPARTAMENTAL RECURSOS HUMANOS SOFT SKILLS GESTIÓN Y ANÁLISIS DE COSTES DEPARTAMENTALES RESOLUCIÓN DE OPORTUNIDADES - MANAGER ON DUTY ANTENCIÓN AL CLIENTE (GUEST SERVICE DEPARTMENT)



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Learning and Talent Development Manager

  • Sep 2022 - Present

• Executive housekeeper

  • Feb 2020 - Sep 2022



Hotel ME Barcelona

• Barcelona, Cataluña, España

• Housekeeping Manager Task Force

  • Jan 2022 - Mar 2022



Dolce Sitges SL

• Spain
• Hospitality
• 1 - 100 Employee

• Director of Housekeeping

  • Sep 2018 - Sep 2019

  Successfully led Housekeeping operations (52 people) Increased productivity in 8.2% Vs previous year Increased Employee Satisfaction 2.7% Vs previous year Increased Guest Satisfaction 0.95 points Vs previous year (Medalia-Cleanliness) Maintained Other Expenses Vs Budget and reduced 3.1% Vs previous year Launched new procedures for the daily opening procedures New linen purchase management Set 2020 Rooms Budget Successfully led Housekeeping operations (52 people) Increased productivity in 8.2% Vs previous year Increased Employee Satisfaction 2.7% Vs previous year Increased Guest Satisfaction 0.95 points Vs previous year (Medalia-Cleanliness) Maintained Other Expenses Vs Budget and reduced 3.1% Vs previous year Launched new procedures for the daily opening procedures New linen purchase management Set 2020 Rooms Budget



The Ritz-Carlton, Abama

• Spain
• Hospitality
• 100 - 200 Employee

• Assistant Housekeeping Manager and Acting Housekeeping Director

  • Apr 2017 - Sep 2018

   Successfully led Housekeeping operations (150 people) Increased productivity 14% Vs previous year Increased Employee Satisfaction 8% Vs previous year Reduced Salaries and Wages 7.5% Vs Budget and 7.3% Vs previous year Reduced Other Expenses 33% Vs Budget and 38.5% Vs previous year Master of Ceremonies of the New year´s Eve Gala Dinner

• Assistant Recreation Manager

  • Oct 2016 - Apr 2017

   Successfully led Recreation, pool and beach and Kids club operations (35 people) Introduced new procedures and tools for reducing Other expenses costs in the rooms division Increased Gallup score in 6% Vs previous year Increased sales 21% Vs previous year Increased number of Wow stories 70% Vs previous year Reduced Salaries and wages 12% Vs budget 9% Vs previous year Reduce other expenses costs 8% Vs budget 9% Vs previous year

• Manager on duty

  • Jul 2016 - Oct 2016

   Successfully handled Guest problems. Reception and Guest Relation skills. Trip Advisor and Gallup Guest replies.

• Guest Service Supervisor

  • Aug 2015 - Jul 2016

   Successfully led Guest Service operations (25 people) Increased Employee Satisfaction in 5%Vs previous year Introduced new procedures and tools to reduce Salaries and wages in the rooms division Viability project and launched of internal staff for trains transportation (90.000 € saving) Redesigned job description of the department to in increase effectivity.

• Public Areas Supervisor

  • Mar 2014 - Aug 2015

   Successfully led Public Areas operations (35 people) Redesigned job description of the department to increase effectivity.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Bartender Senior

  • Jan 2013 - Jul 2013

   Preopening Operations  Successfully led and trained the bartender team in Al fresco Restaurant (6 people)  Successfully trained in F&B operations to the restaurant staff.  Designed of Bar stations.  Preopening Operations  Successfully led and trained the bartender team in Al fresco Restaurant (6 people)  Successfully trained in F&B operations to the restaurant staff.  Designed of Bar stations.



Hotel Arts

• Canada
• Hospitality
• 100 - 200 Employee

• Lead Bartender

  • Mar 2012 - Dec 2012