Jorge Guzman
Application Engineer at OutBack Power Technologies- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Bio
Rex Lu
I worked with Jorge for several years and it was a pleasure. He is one of those rare people who combine technical skills such as troubleshooting complex electrical systems with fantastic people skills, which he demonstrated as head of technical support while I was at OutBack Power. This made him not only at assisting customers, but also a great team-leader. I highly recommend him.
Oswaldo E. Abreu
I had the pleasure to meet Jorge when he was working as Application Specialist. Jorge is a very reliable man with a very good knowledge of the renewable energy industry. By supporting opportunities and customers within my territory - where a deep technical knowledge was needed - Jorge helped me in closing large project deals. Because of his hard work and willingness to succeed, Jorge was promoted to Technical Support Supervisor. His ability to help his internal as external customers is second to none. His team player skill, has made Jorge an easygoing person to work with. Jorge is an asset to any organization. I strongly recommend Jorge on professional grounds.
Rex Lu
I worked with Jorge for several years and it was a pleasure. He is one of those rare people who combine technical skills such as troubleshooting complex electrical systems with fantastic people skills, which he demonstrated as head of technical support while I was at OutBack Power. This made him not only at assisting customers, but also a great team-leader. I highly recommend him.
Oswaldo E. Abreu
I had the pleasure to meet Jorge when he was working as Application Specialist. Jorge is a very reliable man with a very good knowledge of the renewable energy industry. By supporting opportunities and customers within my territory - where a deep technical knowledge was needed - Jorge helped me in closing large project deals. Because of his hard work and willingness to succeed, Jorge was promoted to Technical Support Supervisor. His ability to help his internal as external customers is second to none. His team player skill, has made Jorge an easygoing person to work with. Jorge is an asset to any organization. I strongly recommend Jorge on professional grounds.
Rex Lu
I worked with Jorge for several years and it was a pleasure. He is one of those rare people who combine technical skills such as troubleshooting complex electrical systems with fantastic people skills, which he demonstrated as head of technical support while I was at OutBack Power. This made him not only at assisting customers, but also a great team-leader. I highly recommend him.
Oswaldo E. Abreu
I had the pleasure to meet Jorge when he was working as Application Specialist. Jorge is a very reliable man with a very good knowledge of the renewable energy industry. By supporting opportunities and customers within my territory - where a deep technical knowledge was needed - Jorge helped me in closing large project deals. Because of his hard work and willingness to succeed, Jorge was promoted to Technical Support Supervisor. His ability to help his internal as external customers is second to none. His team player skill, has made Jorge an easygoing person to work with. Jorge is an asset to any organization. I strongly recommend Jorge on professional grounds.
Rex Lu
I worked with Jorge for several years and it was a pleasure. He is one of those rare people who combine technical skills such as troubleshooting complex electrical systems with fantastic people skills, which he demonstrated as head of technical support while I was at OutBack Power. This made him not only at assisting customers, but also a great team-leader. I highly recommend him.
Oswaldo E. Abreu
I had the pleasure to meet Jorge when he was working as Application Specialist. Jorge is a very reliable man with a very good knowledge of the renewable energy industry. By supporting opportunities and customers within my territory - where a deep technical knowledge was needed - Jorge helped me in closing large project deals. Because of his hard work and willingness to succeed, Jorge was promoted to Technical Support Supervisor. His ability to help his internal as external customers is second to none. His team player skill, has made Jorge an easygoing person to work with. Jorge is an asset to any organization. I strongly recommend Jorge on professional grounds.
Experience
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OutBack Power
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United States
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Application Engineer
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Apr 2021 - Present
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Sr. Strategic Platform Analyst
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May 2018 - Mar 2021
Develop energy storage and systems product launch programs, create training tools that influence competitive positioning and buying decisions.
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Technical Support Supervisor
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Feb 2016 - May 2018
Managing a group of 6 technical support representatives. Dealing with daily customer support inquires that range from troubleshooting, product knowledge, DOA, RMA, customer complaints, and reporting product issues/quality. Responsible to fast and accurate technical support and assuring each tech follows our procedures and company policies. Also, support the company's product management team with videos and documentation for new and existing product for educational and marketing purposes.
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Application Specialist
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Jan 2015 - Jan 2016
Working closely with Latin American customers to find solutions to their applications using Outback Power components. Help built up sales and technical support. Traveling to specific sites in latin america to provide support, feedback and solutions also develop training opportunities.
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Technical Support
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Nov 2008 - Dec 2014
Position as a Tech 1 for a renewable energy company included answering calls and assisting customers with technical questions, trouble shooting, handle warranty claims, analyze electrical schematics and product education. Utilize SAP for various tasks such as keeping a database of customers, creating orders, warranty claims, look up existing orders and viewing product bill of materials. Travel to trade shows in various locations representing the company for showcasing new product and education on renewable energy systems. Show less
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Treeloop Productions
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Washington, United States
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Freelance Photographer
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Jan 2010 - Present
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Sales Associate
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Oct 2008 - Jan 2010
Position in assisting customers finding the product and selling, this requires knowledge of the product, store procedures and policies as well as a friendly attitude. Position in assisting customers finding the product and selling, this requires knowledge of the product, store procedures and policies as well as a friendly attitude.
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Graphic Designer
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Mar 2008 - Aug 2008
Position as a cover designer and prepping art submitted by customer, using graphic based software such as Adobe Photoshop, Illustrator, In-design and various other to complete the job to be print ready. Position as a cover designer and prepping art submitted by customer, using graphic based software such as Adobe Photoshop, Illustrator, In-design and various other to complete the job to be print ready.
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Education
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2016 - 2016
Solar Energy International (SEI)
PV303 Advance Battery-based PV System Design, Solar Energy Technology -
2011 - 2011
Solar Energy International (SEI)
PV101, Grid Direct PV Systems -
Skagit Valley College
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