Experience

Planned Companies

• United States
• Real Estate
• 400 - 500 Employee

• Lead Conceirge

  • Sep 2008 - Present

  Lead and manage front desk staff Determine schedules and process payroll Meet, greet and direct residents & guests in a professional manner Manage administrative requests from, i.e. Maintenance requests and lockouts Verify and record visitor, contractor, and vendor information Receive and process incoming and outgoing laundry, shipments and or mail/packages Alert residents to arriving guests, vendors, and deliveries Answer calls professionally and assist callers with direction or instructions for the building Monitor lobby traffic / CCTVs for suspicious activity, address when necessary Maintain logbooks for visitors, contractors, keys, elevators, incident reports, and daily activities Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• CSR rep

  • Apr 2008 - Oct 2009

  Answer phones for inbound call center to assist customers with their facility issues. Create and edit existing work orders for chase employees and tenants. Receive calls from Corporate Security with emergencies as well as dispatching roamer patrol when necessary. Answer phones for inbound call center to assist customers with their facility issues. Create and edit existing work orders for chase employees and tenants. Receive calls from Corporate Security with emergencies as well as dispatching roamer patrol when necessary.



Cingular Wireless

• United States
• Telecommunications
• 1 - 100 Employee

• Business CSR specialist 1

  • Aug 2006 - Apr 2008

  Answer phones for inbound call center to assist customers with their accounts. Place orders for phone equipment and accessories. Assist with rate plan changes and account maintenance for Aop’s. Also assist with special projects and eteam (offline work) requests sent by customers. Answer phones for inbound call center to assist customers with their accounts. Place orders for phone equipment and accessories. Assist with rate plan changes and account maintenance for Aop’s. Also assist with special projects and eteam (offline work) requests sent by customers.