Experience

J. PICA Y CIA
• United States
• Individual and Family Services
• 1 - 100 Employee
• Director Of Information Technology

  • May 2021 - Present


Caribbean University

• Higher Education
• 100 - 200 Employee

• IT System Administrator

  • Dec 2016 - Aug 2019

  I provide technical support for both hardware and software issues that our users encounter, manage the configuration and operation of client-based computer operating systems, monitor the system daily and respond immediately to security or usability concerns, create and verify backups of data, respond to and resolve help desk requests, upgrade systems and processes as required for enhanced functionality and security issue resolution, administrate infrastructure, including firewalls, databases, malware protection software and other processes, review application logs, install and test computer-related equipment. Show less



Computer Repairs

• Computer Hardware Manufacturing

• Store Manager

  • Jan 2016 - Sep 2016

  I had to develop store strategies to raise customers’ pool, expand store traffic and optimize profitability. Ensure high levels of customers satisfaction through excellent service. Conduct personnel performance appraisals to assess training needs and build career paths. Deal with all issues that arise from staff or customers. I had to develop store strategies to raise customers’ pool, expand store traffic and optimize profitability. Ensure high levels of customers satisfaction through excellent service. Conduct personnel performance appraisals to assess training needs and build career paths. Deal with all issues that arise from staff or customers.