Business Manager

• Sep 2018 - Present

Travel Software Administrator

• Dec 2016 - Sep 2018

Business Consultant

• Dec 2009 - Aug 2016

Responsibilities:Providing Account Management for Premium and Global customers in the Bolivian MarketProviding Customer Service by phone, email and in person.Effectively communicating with management, internal and external customers to establish priorities, and ensure customer requests are addressed promptly and adequately.Providing Product sales, support, demos, implementations and adoption to current customers and prospects.Providing Consulting, including business plans, and project management to ensure we provide the right solutions at the right time.Collaborate with top management, consultant teams, developers, trainer teams and support teams to deliver high quality products and solutions.Build strategic relationship with industry partners, vendors, suppliers, airlines, travel agencies associations and government to ensure product success and adoption.Mentoring and coaching new hires.Organizing events and volunteer activities as part of the Give Together campaigns for giving back to our communities.Focus on:Sales, contract renewal, grow marketshareCustomer SatisfactionCustomer rapportSabre system, product and tools expertiseIT and 3rd party products integration and travel technologyTechnical expertise Show less

Lead Account Executive - Customer Service Center

• Apr 2008 - Dec 2009

My responsibilities included:Providing account management to key select customers.Providing customer services via telephone, email and in person.Effectively communicating with customer proactively about features, products, tools and to ensure customer is fully operative with Sabre System.Effectively communicating with regional management and regional Customer Service Center Leaders, training consultants about local performance, issues, challenges and requirements.Documenting customer contacts by entering details into CRM tools.Obtaining CRM reports to monitor and measure Customer Service Center and account executives performance.Providing customer product support, demonstration and presentationsHandling software and hardware complains and support tickets through our internal software support and 3rd party suppliers.Coaching and lead a team of 3 to 4 Account Executives to ensure our service level agreement is in compliance and to ensure service delivery standards to all our customers.Deep Focus on and commitment to:Customer Rapport and customer problem resolutions,Sales and retentionGrow marketshareSabre implementation to new customersSabre System and other Sabre products and tools expertise Show less

Account Executive - Customer Service Center

• May 2005 - Apr 2008

My responsibilities included:Providing account management to small, mid size and select customers.Providing customer services via telephone and email.Effectively communicating with customer proactively about features, products, tools and to ensure customer is fully operative with Sabre System.Providing customer product support, demonstration and presentationsHandling software and hardware complains and support tickets through our internal software support and 3rd party suppliers.Deep Focus and commitment on:Customer Rapport,Contract renewalGrow marketshareSales and new customer Sabre system implementationSabre System and other Sabre products and tools expertise Show less

Technical Consultant - Project Manager

• Apr 2004 - Apr 2005

Completed the migration within the required timelines of a new Point of Sale Solution for Sabre Customers in Bolivia.The project scope included over 400 hundred customer sites, over 1,000 travel agents points of sale, across 9 cities.Responsibilites:Plan and execute the MySabre Migration Project for Bolivia.Providing product demos to customers in small and large groups.Ensure all equipment complies with the minimum technical requirements to perform the migration process without delays.Perform the migration including: installation, step by step guidance over configuration, support and troubleshoot to non technical users either in person or by phone calls with no remote control software.Effectively communicating with technical teams to perform troubleshoot, report unidentified issues, software malfunction, configuration issues and connectivity issues.Focus and commitment to:Project ManagementITAdvance computer skills to perform advanced user configurationCustomer rapport Show less