Experience

Le Caméléon Boutique Hotel

• Hospitality
• 1 - 100 Employee

• General Manager

  • Oct 2015 - Present



Hotel Banana Azul

• General Manager

  • Sep 2013 - Jul 2015

  Overall management of hotel. Hired and trained management team. Financial management. Creating and reinforcing business objectives and goals. Organizing F&B department. Managed projects such as renovation of the property, management of emergencies and other major issues involving guests, employees, and the facilities. Public relations with local government. Accounting, human resources, payroll, purchasing. Bringing cost down Overall management of hotel. Hired and trained management team. Financial management. Creating and reinforcing business objectives and goals. Organizing F&B department. Managed projects such as renovation of the property, management of emergencies and other major issues involving guests, employees, and the facilities. Public relations with local government. Accounting, human resources, payroll, purchasing. Bringing cost down



Shana Hotel

• Costa Rica
• Hospitality
• 1 - 100 Employee

• General Manager

  • Dec 2011 - Aug 2013

  Took over the hotel and condos as General Manager to review all process. Hired, organized and trained new management team. Creating procedures for all of the departments. Assessing reservations center, sales and marketing and train the staff on new procedures. Organizing F&B department, having better quality and efficiency in the service. Raised Customer Satisfaction. Public relations with different travel agencies. Accounting, human resources, payroll, purchasing. Bringing expenses down, Increasing monthly revenue by 30%. Managed projects such as renovation of the rooms, condos and public areas.



Hotel Playa Westfalia

• Operations Manager

  • Mar 2008 - Nov 2011

  Opening of the hotel, created operation, administration and financial departments and procedures. Hired and trained reservation & Front desk staff, as well as maintenance and housekeeping. Opened the restaurant and Bar recruited, trained and supervised the standards of good customer service. Supervised commercial relations with key accounts. Opening of the hotel, created operation, administration and financial departments and procedures. Hired and trained reservation & Front desk staff, as well as maintenance and housekeeping. Opened the restaurant and Bar recruited, trained and supervised the standards of good customer service. Supervised commercial relations with key accounts.



La Catalina Hotel & Suites

• Operations Manager

  • Feb 2005 - Feb 2008

  Opening of the hotel, created operation, administration and financial department procedures. Hired and trained reservation & Front desk staff, as well as maintenance and housekeeping. Opened the restaurant and Bar recruited, trained and supervised the standards of good customer service. Supervised commercial relations with key accounts. Opening of the hotel, created operation, administration and financial department procedures. Hired and trained reservation & Front desk staff, as well as maintenance and housekeeping. Opened the restaurant and Bar recruited, trained and supervised the standards of good customer service. Supervised commercial relations with key accounts.