Jorge Collado
IT Support Technician at North Of Boston Media Group- Claim this Profile
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English Professional working proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
valentino lerum
Jorge is extremely intelligent and extremely knowledgeable in the field of information technology. He understands the complexities of IT's various fields. Whether it be networking, security, active directory, server admin, linux or cisco.
valentino lerum
Jorge is extremely intelligent and extremely knowledgeable in the field of information technology. He understands the complexities of IT's various fields. Whether it be networking, security, active directory, server admin, linux or cisco.
valentino lerum
Jorge is extremely intelligent and extremely knowledgeable in the field of information technology. He understands the complexities of IT's various fields. Whether it be networking, security, active directory, server admin, linux or cisco.
valentino lerum
Jorge is extremely intelligent and extremely knowledgeable in the field of information technology. He understands the complexities of IT's various fields. Whether it be networking, security, active directory, server admin, linux or cisco.
Credentials
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Microsoft office 365 Administration
UdemyApr, 2019- Sep, 2024 -
CompTia A+
CompTiaDec, 2012- Sep, 2024 -
Microsoft Certified Technology Specialist (MCTS)
MicrosoftNov, 2012- Sep, 2024
Experience
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North Of Boston Media Group
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United States
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Media Production
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1 - 100 Employee
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IT Support Technician
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Mar 2019 - Present
Support, install, and maintain PC & Mac hardware. Support communication infrastructure including active directory, email, VPN (Fortinet) & voice systems (Avaya). Other responsibilities include set-up and maintenance of printers (Ricoh, HP), wireless devices, & mobile phones (IOS, Android). Support, install, and maintain PC & Mac hardware. Support communication infrastructure including active directory, email, VPN (Fortinet) & voice systems (Avaya). Other responsibilities include set-up and maintenance of printers (Ricoh, HP), wireless devices, & mobile phones (IOS, Android).
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Lawrence General Hospital
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United States
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Hospitals and Health Care
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700 & Above Employee
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Information & System Support Specialist
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Jan 2023 - Jul 2023
Respond to IT support requests via walk-in, email, or through remote access (Bomgar and DameWare) Offer technical assistance with the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Follow up with customers to ensure the IT issue has been resolved, using Remedy (SalesForce). Install, modify, and repair computer hardware, software, and peripherals. Support the use of equipment such as laptops, desktops, tablets, projectors, and copiers/printers. Support the use of cloud-based applications such as Zoom, Microsoft 365, Citrix Workforce (Citrix Director & Citrix Virtual Apps). Provide classroom AV technology assistance. Manage user accounts in Active Directory and reset badges with MFA (Multifactor Authentication) using Imprivata systems. Work on ad hoc projects as assigned improve the technology environment for the community. Perform other duties as assigned. Show less
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Dell IT Field technician
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Nov 2015 - Mar 2019
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. Provide support to client identified VIPs Perform Install/Move/Add or Change (IMAC) activities. Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Show less
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Desktop Support
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Jun 2007 - Nov 2010
Provided desktop support and technical support to over 300+ end users utilizing in-house applications. Installed, Windows Operating Systems and third party applications and configured PC’s and laptops for new hires. Responsible for the day today trouble shooting of all standard software problems. Responsible for troubleshooting of Network Interface Cards, Modems, Point of Sales Printers, Laser Printers. Dispatching of Desktop Computers to repair hardware problem Provided technical support via desktop and telephone clients Responsible for the troubleshooting of all network and printer problems Show less
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Call Center Representative
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Nov 2006 - Nov 2007
Take loan and mortgage customer inquiries by email, chat session. Take loan and mortgage customer inquiries by email, chat session.
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Information Technology System Consultant
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Feb 2007 - Aug 2007
Provided System Support to 60 end users. Installed Database applications, SQL Server 2000 – 2005, and configured in-house financial applications. System support for 60 users utilizing in-house financial applications. Configuring Microsoft SQL 2005 database to work with the financial applications and other Microsoft products. Responsible for troubleshooting data inconsistency in the database system Provided System Support to 60 end users. Installed Database applications, SQL Server 2000 – 2005, and configured in-house financial applications. System support for 60 users utilizing in-house financial applications. Configuring Microsoft SQL 2005 database to work with the financial applications and other Microsoft products. Responsible for troubleshooting data inconsistency in the database system
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High School Computer Instructor
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May 2004 - Jun 2007
Prepares lesson plans. Help students in the learning process. Keeps necessary records to report student academic progress. Attends quarterly in-service meetings Prepares lesson plans. Help students in the learning process. Keeps necessary records to report student academic progress. Attends quarterly in-service meetings
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Microsoft Office Instructor, Computer Programming Instructor
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2004 - 2004
Plans class material for MS Office, Excel, Power Point Teach program languages: C++ Visual Basic Plans class material for MS Office, Excel, Power Point Teach program languages: C++ Visual Basic
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Education
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1997 - 2003
Technological University of Santiago
Information & Technology Engineer., Computer Engineering -
2019 - 2020
Udemy
technical courses, Office 365, Web Development. -
2011 - 2012
PC AGE Career Institute
Internetwork Engineer, Computer Science
Community
