Experience

Sands Harbor Hotel & Marina

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Nov 2022 - Present



AC Marriott Fort Lauderdale Beach

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Jul 2021 - Oct 2022



Park Terrace Hotel (opening team)

• New York City Metropolitan Area

• Assistant General Manager

  • Dec 2017 - Sep 2021



sbe Lifestyle Hospitality

• United States
• Hospitality
• 400 - 500 Employee

• Director Of Front Office Operations

  • Jan 2016 - Dec 2017

• Assistant Director of Housekeeping

  • Jan 2015 - Jan 2016

  Currently Directing the Opening of The Redbury Hotel opening April 4th 2016



Chelsea Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Director of Housekeeping

  • Jul 2014 - Dec 2015

• Senior Guest Services Manager

  • May 2013 - Jul 2014

  -Beverage Dept. Mgmt to include staffing, inventory, cost mgmt., purchasing, mixology.-Accounting to include cash handling, credit card transactions, routing, billing, and refunds.-Property mgmt oversight of Unionized Front Desk, Engineering, Housekeeping, and Security.-Acted as Sales Liaison, working with the Sales Dept. to develop and execute group contracts.-Created and implemented all standards of procedure to improve overall service & scoring.-Full knowledge of union environment including union rules and ‘Collective Bargaining Agreement’.-Handled social media such as ‘Trip Advisor’ and ‘Booking.com’ to track scoring and improve hotel rankings.- Created internal hotel incentive programs in order to increase overall hotel revenues. -Acted as reservations manager handling all types of bookings including Market Segment Online Travel -Agents (INT) and Federated International Traveler’s Reservations (FIT). Show less



Soho House & Co

• United Kingdom
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Sep 2009 - Dec 2012

  -Coordinator of weekly payroll systems, cost mgmt., general staffing schedules. -Handled all property guest lists and door oversight for all private events and general hotel arrivals. -Concierge Liaison with regards to guest bookings for Business, Tours, Night Clubs, Transportation, -Restaurant, & Theater for all high profile guests. -Front Desk Mgmt oversight of Concierge training program, hotel reservation bookings, & daily night audits. -Coordinator of weekly payroll systems, cost mgmt., general staffing schedules. -Handled all property guest lists and door oversight for all private events and general hotel arrivals. -Concierge Liaison with regards to guest bookings for Business, Tours, Night Clubs, Transportation, -Restaurant, & Theater for all high profile guests. -Front Desk Mgmt oversight of Concierge training program, hotel reservation bookings, & daily night audits.



Highgate

• United States
• Hospitality
• 700 & Above Employee

• Front Office Coordinator/ Concierge

  • Oct 2006 - Sep 2008

  - Concierge Liaison with regards to guest bookings for Business, Tours, Night Clubs, Transportation, -Restaurant, & Theater for all high profile guests. -Front Office Standard responsibilities of arrival/departure check-ins to include billing oversight & adjustments. -Mgmt assistance in Front Desk employee training programs. -Nightly property audits. - Concierge Liaison with regards to guest bookings for Business, Tours, Night Clubs, Transportation, -Restaurant, & Theater for all high profile guests. -Front Office Standard responsibilities of arrival/departure check-ins to include billing oversight & adjustments. -Mgmt assistance in Front Desk employee training programs. -Nightly property audits.



W Hotels

• Hospitality
• 700 & Above Employee

• Guest Services Representative/ Reservationist

  • Sep 2005 - Sep 2006

  -Performed tasks in all departments (operator, whatever whenever department, reservations.) --Front Office Standard responsibilities of arrival/departure check-ins to include billing oversight & adjustments - Nightly property audits. -Performed tasks in all departments (operator, whatever whenever department, reservations.) --Front Office Standard responsibilities of arrival/departure check-ins to include billing oversight & adjustments - Nightly property audits.



Grand Hotels NYC

• 310 West Broadway, New York, NY 10013

• Guest Service Representative

  • Sep 2003 - Sep 2005

  -Leader in hotel promotions and marketing strategies. -Front Office Standard responsibilities of arrival/departure check-ins to include billing oversight & adjustments. -Mgmt assistance in Front Desk employee training programs. -Nightly property audits. -Leader in hotel promotions and marketing strategies. -Front Office Standard responsibilities of arrival/departure check-ins to include billing oversight & adjustments. -Mgmt assistance in Front Desk employee training programs. -Nightly property audits.