Experience

Explorica

• Tour Director

  • Jun 2017 - Present

  • Exhibit extensive attention to detail and organizational skills while handling all tour operations as the complete liaison with the traveling company, restaurants, hotels, and tour participants. • Develop, coordinate, delegate, and plan activities to increase participants’ attendance by providing friendly service; over the years, achieved customer satisfaction by ensuring the delivery of efficient, high-quality services. • Work with Program Leaders to ensure positive outcomes for the trips; this involves organizing daily management of the tour to match the itinerary, delivering and discussing appropriate topics, and ensuring clients’ welfare and safety. • Logistically plan the trip, considering unforeseen circumstances to ensure that participants do not miss anything; moreover, maintain strict timelines and schedules to accommodate all aspects of the planned trips. • Deliver sustainable improvements to overall customer service levels, satisfaction, and retention by demonstrating a commitment to clients while handling delivery incidents and complaints de-escalation. Show less



Virgin Atlantic

• London, England, United Kingdom

• Cabin Crew

  • Jan 2007 - Present

  • Facilitate and manage all resources (time, products, and people) to deliver world-class customer service on board that meets and exceeds expectations, thus creating customer loyalty for Virgin Atlantic Airways. • Closely collaborate with the cabin crew to ensure a safe and enjoyable environment for passengers on the ground and in the international air while maintaining an excellent safety and reliability record. • Anticipate and provide for the comfort of passengers needing special attention, including unaccompanied minors, parents with infants, people with disabilities, the elderly, and non-English speakers. • Work with new colleagues and customers on each flight, acclimatizing to unfamiliar cultures and time zones. • Operated all Australian routes for one year since March 2011 as part of the Virgin Australia Exchange. • Employ solid cross-cultural communication, interpersonal skills, and meticulosity to provide excellent flight experiences. Show less



Bodegas Torres

• Pacs del Penedès, Catalonia, Spain

• Tour Guide

  • Apr 2006 - Jan 2007

  • Researched and studied the language, culture, geography, and natural or social history of the winery guided tours, thus creating personalized experiences that connected visitors to the complexities of culture s and places visited. • Utilized extensive knowledge in the industry to uncover customers’ needs, deliver top-quality service, and respond to all client inquiries, requests, and concerns in a timely and professional manner. • Championed the industry's complete spectrum of product knowledge to better educate customers on Bodegas Torres products and services, thus developing profitable relationships with current and prospective customers . • Responsible for successful strategic initiatives to improve team productivity and increase staff retention by identifying and addressing needs to achieve high customer service standards and maximize performance levels. Show less



MONARCH AIRLINES LIMITED

• London Gatwick Airport, England, United Kingdom

• Flight Attendant

  • Feb 2002 - Aug 2004

  • Fostered a teamwork environment while working with other departments to drive and maintain a high level of strategic customer cooperation and passenger engagement. • Accomplished day-to-day work operations and displayed a proactive approach to developing creative solutions and providing knowledgeable responses to diverse operations. • Fostered a teamwork environment while working with other departments to drive and maintain a high level of strategic customer cooperation and passenger engagement. • Accomplished day-to-day work operations and displayed a proactive approach to developing creative solutions and providing knowledgeable responses to diverse operations.