Experience

Expereo

• Netherlands
• Technology, Information and Internet
• 400 - 500 Employee

• Senior Case Manager

  • Jun 2022 - Present



Transtelco Holding Inc.

• Vicente López, Buenos Aires, Argentina

• NOC Operator en Transtelco

  • Apr 2020 - Feb 2022

  - Ticket opening, diagnosis, troubleshooting and resolving of network incidents (tickets) for customers in USA, Europe and LATAM. - Network troubleshooting background in Cloud services / MPLS / BGP / IS-IS / Ethernet / VPLS / Direct internet Access. - Keep track of tickets (open issues) and solve them within the average closing time. - Perform proactive service monitoring and notify customers about the existence of incidents. - Proceed to channel opened tickets to a higher instance, for further analysis and resolution. - Escalate to supervision or management, in order to meet Service-level Agreement (SLA) requirements. - Coordinate and schedule maintenances at customer sites and nodes. - Notification of scheduled activities performed both by Transtelco or 3rd party provider/s. - Generate access permissions for data centers. - Rejection of scheduled activities. - Build/Write Reason for outage reports (RFO). - Training of new operators. Show less



Flō Networks

• Telecommunications
• 700 & Above Employee

• NOC Operator en Neutrona Networks

  • Jun 2018 - Apr 2020

  - Ticket opening, diagnosis, troubleshooting and resolving of network incidents (tickets) for customers in USA, Europe and LATAM. - Network troubleshooting background in Cloud services / MPLS / BGP / IS-IS / Ethernet / VPLS / Direct internet Access. - Keep track of tickets (open issues) and solve them within the average closing time. - Perform proactive service monitoring and notify customers about the existence of incidents. - Proceed to channel opened tickets to a higher instance, for further analysis and resolution. - Escalate to supervision or management, in order to meet Service-level Agreement (SLA) requirements. - Coordinate and schedule maintenances at customer sites and nodes. - Notification of scheduled activities performed both by Neutrona or 3rd party provider/s. - Generate access permissions for data centers. - Rejection of scheduled activities. - Build/Write Reason for outage reports (RFO). - Training of new operators. Show less



Sierra Technology Group S.A.

• Flores

• Technical Support Chief

  • Oct 1996 - May 2018

  Manage Support Team to give telephone and email support to Distributors and Customers throughout the world on proprietary Textile CAD software. Bilingual CAD Software Distributor trainer for Argentine, LATAM and Europe. Assistant to Commercial Area, in charge of generating training material - written and videos- both in Spanish and English. Testing group Team Leader, in charge of testing all Software Products sold by company, directly reporting to the Software Development Team Chief. Booth coordinator for different expositions, including logistics, layout, and start up of embroidery and laser machines, sold by company (Emitex, Confemat- Centro Costa Salguero). Online sales executive. Show less



SADRAS INFORMATICA

• Microcentro

• Technical Support Chief

  • Feb 1995 - Sep 1996

  In charge of the technical support team. Responsible for PC Build for end customers and companies (Energy Ventures MidEast Inc; Dow Jones Telerate Suc. Arg.; CAMMESA; Mexican Embassy, etc.). Responsible for Equipment installation, start up and maintenance. Customer Post-Sales assistant. In charge of the technical support team. Responsible for PC Build for end customers and companies (Energy Ventures MidEast Inc; Dow Jones Telerate Suc. Arg.; CAMMESA; Mexican Embassy, etc.). Responsible for Equipment installation, start up and maintenance. Customer Post-Sales assistant.



MAM´S ENTERPRISE S.A.

• Belgrano C

• Technical Support Responsible

  • Mar 1992 - Dec 1994

  Responsible for PC Build, equipment installation, start up, technical support and maintenance for end customers and companies (Registro Automotor N. 58; Foxboro Argentina). Responsible for generating training and troubleshooting material for regional sales dpt.. Responsible for PC Build, equipment installation, start up, technical support and maintenance for end customers and companies (Registro Automotor N. 58; Foxboro Argentina). Responsible for generating training and troubleshooting material for regional sales dpt..



AZIMUTAL INGENIERIA.; S.A.N.Y.M. S.A. Sociedad de Aplicaciones Navales Mecánicas

• Microcentro

• Technical Drawings and Translations Responsible

  • Jan 1989 - Dec 1989

  Responsible for technical manuals translation and preparation of folders (text and plans) with necessary information for mounting and connecting electronic equipment, on board of vessels under construction in shipyard (Dock Sud). Responsible for technical manuals translation and preparation of folders (text and plans) with necessary information for mounting and connecting electronic equipment, on board of vessels under construction in shipyard (Dock Sud).