Experience

Brandman University

• United States
• Higher Education
• 300 - 400 Employee

• Senior Academic Advisor

  • Sep 2020 - Present

  Advise Undergraduate and Graduate students on program requirements and course scheduling while implementing student retention strategies. In addition, collaborate and advise for the MSNaHP school of Nursing and Health Professions which include Brandman's doctoral nursing programs: BSN-DNP (3 year), Post Masters-DNP (1.5 year), Post Doc Cert (6-8 months) and the undergraduate RN-BSN (1 year accelerated) program. Collaborate throughout the university advising community, assist in the development of course schedules, and facilitate student information and orientation sessions. In addition, implement outreach efforts, respond to complex inquiries relating to program requirements, curriculum and course offerings. Manage 180-260 combined students, update education plans and meet with students to update their educational goals as well as provide relevant data to Leadership team via various reports in a timely manner.

• Academic Advisor

  • Nov 2016 - Present

  Advise Undergraduate and Graduate students on program requirements and course scheduling while implementing student retention strategies. In addition, collaborate and advise for the MSNaHP school of Nursing and Health Professions which include Brandman's doctoral nursing programs: BSN-DNP (3 year), Post Masters-DNP (1.5 year), Post Doc Cert (6-8 months) and the undergraduate RN-BSN (1 year accelerated) program. Collaborate throughout the university advising community, assist in the development of course schedules, and facilitate student information and orientation sessions. In addition, implement outreach efforts, respond to complex inquiries relating to program requirements, curriculum and course offerings. Manage 180-260 combined students, update education plans and meet with students to update their educational goals as well as provide relevant data to Leadership team via various reports in a timely manner.

• Nursing Online Onestop Specialist

  • Nov 2015 - Present

  Knowledgeably assist and continually support, Brandman University Students with each of the various steps and processes experienced throughout the student life-cycle and beyond. To provide high quality, customer focused service to all students, staff, and guests. Collaboratively work with academic advisors to emphasize student retention activities, a key to school and student success as well as default reduction. Financial Aid • Provide financial aid information to students regarding the application process, needs determination, verification, and status of their financial aid application in accordance with all applicable laws, regulations, and policies. • Work with Financial Aid Office to resolve information discrepancies. Reconcile admission status with financial aid applications. • Assist the Financial Aid Office with default prevention activities and tasks such as accurately and timely communicating across departments to report enrollment status and academic progress to make sure students are meeting SAP standards and completing their program successfully which ultimately results in graduation and high retention rates. Student Accounts/Business Services• Assist students with various questions regarding their accounts including but not limited to payments, holds, and refunds. • Contact students regarding past due accounts and provide due diligence in collecting money owed to the university. • Coordinate with business office to ensure timely payment of tuition and application fees. Student Services• Performs student services functions including assist students with registration questions/processes; add/drop procedures, graduation information and basic student application questions. • Set appointments for students to meet with additional resources when solutions extend beyond the defined authority level.



UMass Global

• United States
• Higher Education
• 200 - 300 Employee

• Academic Advisor II

  • Nov 2015 - Present

  Formally Brandman University, part of the Chapman University System •A regionally accredited, nonprofit affiliate of University of Massachusetts, serving the nontraditional learner through multiple modalities including online, competency-based, and hybrid. Formally Brandman University, part of the Chapman University System •A regionally accredited, nonprofit affiliate of University of Massachusetts, serving the nontraditional learner through multiple modalities including online, competency-based, and hybrid.



American Career College

• United States
• Higher Education
• 400 - 500 Employee

• Financial Aid Finalize team

  • Jun 2015 - Oct 2015

  Package Title IV Funding per federal regulations. Verify Financial aid documents as well as package awards. Package Title IV Funding per federal regulations. Verify Financial aid documents as well as package awards.



Socle Education

• United States
• Software Development
• 1 - 100 Employee

• Student outreach center/Student Finance

  • Mar 2012 - Apr 2015

  Provide excellent support to our current and former students with their Financial questions. In addition, i support my department by collecting documents for their financial aid verification in order to approve their current Academic Year Awards. Furthermore, i play a leadership role where i help by taking calls other "Newer" reps may not be familiar with. Provide excellent support to our current and former students with their Financial questions. In addition, i support my department by collecting documents for their financial aid verification in order to approve their current Academic Year Awards. Furthermore, i play a leadership role where i help by taking calls other "Newer" reps may not be familiar with.