Agile Team Coach (Consultant via Pàu)

• Dec 2022 - Present

Digital Consultant

• Dec 2022 - Present

Freelance Consultant

• Jan 2021 - Present

Change And Release Manager

• Sep 2022 - Nov 2022

Scrum Master

• Mar 2020 - Sep 2022

• Facilitated management meeting where we had to defend the digital portfolio, on time product delivery, budget and quality• Coordinated releases between multiple delivery teams for multiple high value website ticket & travel pass sales features• Managed & escalated ticket & travel pass sales incidents & provided first line support• Facilitated communication between De Lijn and external vendors such including; Ingenico, Azure, Premium Plus & Plusdial• Facilitated front end, back end and testing community of practice meetings• Managed Atlassian Suite and setup Jira for large scale projects Show less

Product Owner Customer Care

• Jan 2022 - May 2022

• Acted as liaison between business and the IT team to refine the product and incorporate features based on user demand• Translated features into user stories within the team’s backlog while managing and prioritizing to reflect stakeholder’s requirements• Managed and re-prioritised the product backlog, resulting in staying under budget and on time delivery of high prio features• Implemented escalation method which managed and improved first line support response times• Implemented social media connections to the Zendesk application, which improved the customer care workflow Show less

Scrum Master & Front-end Developer

• Aug 2019 - Mar 2020

• Collaborated with developers from different teams to improve the overall frontend infrastructure• Sourced ‘Paying Customer’ development team• Developed new features for the most customer-facing team at De Lijn, responsible for ticket and travel pass sales applications

Front-end Developer

• May 2019 - Aug 2019

Consultant

• May 2019 - Dec 2020

Aranea Labs was a start-up company specialised in providing in-house design and development services. Employees provided services for multiple clients simultaneously. Aranea Labs provided consultancy services as well as in-house applications. The most promiment application is Notify, which connects multiple messaging services into a single API.

Web and Mobile Developer & Designer

• Sep 2016 - May 2019

• Designing presentations and printed media from scratch for clients and in-house use.• Assisting various project managers with general project management tasks.• Developing and designing web and mobile applications in-house and for clients using the latesttechnologies available.• Working in an agile environment with weekly sprint meetings and having the opportunity to lead them.

Analyst & Front End Developer (Via Aranea Labs)

• Mar 2019 - May 2019

• Analysed and developed SEO keyword optimisation tool • Optimised UI/UX and third party service integrations • Analysed and developed SEO keyword optimisation tool • Optimised UI/UX and third party service integrations

Full Stack Developer (Microservice by Aranea Labs)

• Sep 2016 - May 2019

• Provided UX, graphic and web design for the Notify website and back office • Integrated multiple messaging services and developed front end for website and back office • Designed and developed API documentation platform using a templating engine • Provided UX, graphic and web design for the Notify website and back office • Integrated multiple messaging services and developed front end for website and back office • Designed and developed API documentation platform using a templating engine

Analyst, UX Designer & PHP Developer (Via Aranea Labs)

• Oct 2018 - Apr 2019

• Analysed and developed back office web application for management of customers, subscriptions and support for parking lots • Analysed and designed UX of new customer subscription wizard • Analysed and developed back office web application for management of customers, subscriptions and support for parking lots • Analysed and designed UX of new customer subscription wizard

Full Stack Developer & Designer (Via Aranea Labs)

• Sep 2016 - Sep 2018

• Analysed, redesigned and developed the iReachm mobile application and designed commercially-used printed media • Facilitated sprint planning with the client • Analysed, redesigned and developed the iReachm mobile application and designed commercially-used printed media • Facilitated sprint planning with the client

Full Stack Developer & Designer (Via Aranea Labs)

• Jun 2017 - Mar 2018

• Developed and designed an interactive math educational platform for students in secondary school • Developed and designed an interactive math educational platform for students in secondary school

Web & graphic designer

• Jun 2017 - Mar 2018

• Designed commercially-used printed media and improved website and back office user interface • Designed commercially-used printed media and improved website and back office user interface

Developer Intern

• Jul 2015 - Sep 2015

• Modified existing WordPress modules to fit the needs of the client • Worked closely together with a large corporation to achieve a product which fit all their needs • Developed WordPress websites for a varying range of clients based on designs provided by the lead designer • Modified existing WordPress modules to fit the needs of the client • Worked closely together with a large corporation to achieve a product which fit all their needs • Developed WordPress websites for a varying range of clients based on designs provided by the lead designer