Experience

Shift

• Canada
• Software Development
• 1 - 100 Employee

• Client Success Specialist

  • Sep 2021 - Present

  Browsers were built for browsing in, Shift was built for work. Serving as the all-in-one workstation for your digital workflows, Shift is the centralized hub for all your email accounts, apps, calendars, and web tabs.We're on a mission to make the world a more productive place by helping people find focus, and collaborate more easily at work. By managing digital workflow more efficiently, Shift empowers people to achieve their goals in the most productive way possible.Interested in increasing your team's productivity? Get in touch with me at joren@tryshift.com.



Bench Accounting

• Canada
• Accounting
• 400 - 500 Employee

• Client Success Specialist

  • Nov 2020 - Sep 2021

  - In this client-facing role, utilized strong communication and objection-handling skills (via phone and email) to reduce client churn and de-escalate tense situations. - Facilitated solution-driven dialogue between clients and internal stakeholders to problem-solve client pain points. - Managed a constantly evolving client pipeline, consistently exceeding monthly individual churn targets while contributing to monthly team churn targets.- Working with the Client Marketing team, assisted with social engagement initiatives via TrustPilot, Capterra, as well as monthly NPS sends.



BC Hydro

• Canada
• Utilities
• 700 & Above Employee

• Supply Chain Intern

  • Jan 2020 - Apr 2020

  - Led an annual review of BC Hydro's top suppliers (over $2B in spend across 200 suppliers) which I completed by analyzing historical spend data as well as collecting information from five separate teams of procurement professionals. I presented my findings to the Director and Leadership Team, providing them with the necessary information to determine which suppliers required critical attention during the upcoming fiscal year.- Analyzed the performance reporting process for high-value contracts across many different categories such as Traffic Control, Line Services, and Civil Underground. Working with the Business Process Improvement team, I provided my superiors with a report outlining clear gaps in how KPIs are measured, collected, and transformed into meaningful information. - Assisted with the development of RACI (Responsible, Accountable, Consulted, Informed) documents. These RACI documents outline the roles associated with the Contract Management & Supplier Relationship Management practices and act as the standard for how these practices are to be followed/implemented.- Facilitated a virtual conference call with 50+ attendees to summarize my internship experience. My presentation provided the Operations & Enterprise division with feedback on how to support, and set-up future interns for success.



BC Ministry of Transportation and Infrastructure

• Project Assistant

  • May 2019 - Aug 2019

  - In the event of a large-scale natural disaster, the Government of Canada provides financial assistance to provincial and territorial governments through the Disaster Financial Assistant Arrangements (DFAA) program, administered by Public Safety Canada. I prepared documentation for a federal audit by reviewing invoices associated with the reconstruction of several hundred flood sites across British Columbia. Using invoice-tracking spreadsheets, a photo documentation system, and by developing close working relationships with field staff located throughout the province, I provided my superiors with the necessary information to sign-off that project costs were eligible for federal reimbursement under the DFAA program guidelines. - In addition to my main responsibilities, I researched leadership development and presented my findings to the Assistant Deputy Minister (ADM). My work provided the ADM with recommendations on how to structure a leadership development program that would be implemented throughout the BC Public Service.



Form-All Construction Ltd.

• Canada
• Construction

• Project Coordinator

  • May 2018 - Aug 2018

  - Over the span of four months, I processed and invoiced over $250,000 of work orders.- Working in a small business environment, I used spreadsheets and bookkeeping software (Sage) to track receivables, completed daily bank deposits, filed paperwork sorted by project number, and assisted the project manager with estimating project costs and submitting bids.- Purchased materials/equipment from suppliers and ensured timely delivery to job sites throughout the Lower Mainland/Greater Vancouver area



Horizon Contracting Group

• Canada
• Construction
• 1 - 100 Employee

• Crew Lead

  • Apr 2017 - Aug 2017

  - Responsible for planning and executing a weekly watering route consisting of nearly two-thousand newly planted saplings- Completed watering routes ahead of schedule while working independently in the field with no direct supervision; in charge of a 1-ton watering truck and crew member - Responsible for planning and executing a weekly watering route consisting of nearly two-thousand newly planted saplings- Completed watering routes ahead of schedule while working independently in the field with no direct supervision; in charge of a 1-ton watering truck and crew member



Famoso Neapolitan Pizzeria

• Canada
• Restaurants
• 100 - 200 Employee

• Line Lead

  • Feb 2015 - Apr 2017

  - As a Line Lead, I was in charge of the back-of-house cooking staff when on shift. Working at the ovens/finish station, I was responsible for quality checking as well as communicating issues/delays to the front-of-house staff. - As a Line Lead, I was in charge of the back-of-house cooking staff when on shift. Working at the ovens/finish station, I was responsible for quality checking as well as communicating issues/delays to the front-of-house staff.