Experience

Skybridge Americas Inc.

• Outsourcing/Offshoring
• 200 - 300 Employee

• Customer Service Representative

  • Oct 2016 - Present



Quality Classrooms

• Canada
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2015 - Sep 2016

  Customer Service Answer Incoming calls Make outgoing calls Answer emails Process credit cards and gift cards Use POS machine Assist customers who come into Showroom Customer Service Answer Incoming calls Make outgoing calls Answer emails Process credit cards and gift cards Use POS machine Assist customers who come into Showroom



YRC Reimer

• Winnipeg, Canada Area

• Customer Service Representative

  • Apr 2010 - Jun 2015

  Assist in obtaining quotes Tracking of shipments Contact Dispatch across Canada & US Make Corrections on orders (address changes ect) Respond to customer emails within 1 hour Contact alternate carriers for tracking and quotes Assist in obtaining quotes Tracking of shipments Contact Dispatch across Canada & US Make Corrections on orders (address changes ect) Respond to customer emails within 1 hour Contact alternate carriers for tracking and quotes



Archway marketing Services

• Winnipeg, Canada Area

• Customer Service Representative

  • Nov 2004 - Feb 2010

  Answer incoming calls Provide information on tires, where to purchase and correct tires for their vehicle Locate dealers in the US and Canada Provide correct tires for vehicles Contact dealers for service calls Answer incoming calls Provide information on tires, where to purchase and correct tires for their vehicle Locate dealers in the US and Canada Provide correct tires for vehicles Contact dealers for service calls