Experience

Communication Solutions, LLC

• United States
• Telecommunications
• 1 - 100 Employee

• QUALITY ASSURANCE AGENT

  • Aug 2017 - Present

  The primary role of my career is to monitor and present solutions for outbound and inbound phone calls. As well as chat management, reject assimilation, and coachings. The primary role of my career is to monitor and present solutions for outbound and inbound phone calls. As well as chat management, reject assimilation, and coachings.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• credit card specialist I

  • Aug 2016 - Apr 2017

  The primary role of this position was to assist customers with credit cards, balance transfers, general inquiries, and fraud alerts. The primary role of this position was to assist customers with credit cards, balance transfers, general inquiries, and fraud alerts.



Communication Solutions, LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Retention Chat Specialist & Sales Rep

  • Aug 2014 - Aug 2016

  The primary role of this position was to find the best possible deals for tv, internet, phone, to make sure the customer had the best experience possible. Also, heavy focus on customer service to retain customers for the company. The primary role of this position was to find the best possible deals for tv, internet, phone, to make sure the customer had the best experience possible. Also, heavy focus on customer service to retain customers for the company.