Jordy Felthuis

IT Professional at DUVAK
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Contact Information
us****@****om
(386) 825-5501
Location
Uithoorn, North Holland, Netherlands, NL

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Apr, 2023
    - Nov, 2024
  • ITIL V4
    Information Technology Infrastructure Library
    Apr, 2022
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Sep, 2023
    - Nov, 2024

Experience

  • DUVAK Automatisering BV
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Professional
      • Feb 2017 - Present

      Kite Pharma BV (Posted by Duvak) 11/2018 - Current Primary tasks: • Resolving assigned tickets concerning the project. • Analyzing and resolving incidents; • Giving feedback towards end users; • Escalating incidents when necessary; • Installing software and hardware; • maintaining and managing the workstations, laptops, ipads, phones/mobile phones, printers and servers; • Offering Remote support through BOMGAR Secundary tasks: • Reinstalling laptops • Ordering IT hardware for the IT department • Ordering requested IT hardware for different departments or users • Creating workspaces • Help users setting up accounts on corporate mobile phone • Setting up subscriptions on the Vodafone portal Projects: • Setting up Gnet/Sharepoint for different departments • Support users for Project Phoenix Gemeente Amersfoort(Posted by Duvak) 4/2018 – 10/2018 Primary tasks: • Resolving assigned tickets concerning the project. • Analyzing and resolving incidents; • Giving feedback towards end users; • Escalating incidents when necessary; • Installing software and hardware; • Patching wall outlets • Offering Remote support • Providing end-users with laptops, mobile phones and tablets • Offering support in the IT kiosk. SLTN Inter Access (Posted by Duvak) 7/2017 – 4/2018 Primary tasks: • Resolving assigned tickets concerning the project. • Analyzing and resolving incidents; • Giving feedback towards end users; • Escalating incidents when necessary; • Installing software and hardware; • Offering Remote support • Providing team members with laptops, mobile phones and tablets • Resetting passwords • Unlocking accounts • Enable accounts in AD. Gemeente Haarlemmermeer (Posted by Duvak) 2/2017 – 7/2017 Primary tasks: • Resolving assigned tickets concerning the project. • Analyzing and resolving incidents; • Giving feedback towards end users; • Escalating incidents when necessary; • Installing software and hardware; Show less

  • Quaker Chemical Corporation
    • United States
    • Chemical Manufacturing
    • 400 - 500 Employee
    • Site Support Specialist
      • Apr 2015 - Feb 2017

      Primary tasks: • Picking up assigned incidents; • Registering of incidents in servicedesk; • Analyzing and resolving of incidents; • Giving feedback towards end users; • Installing of soft-/ hardware; • maintaining and managing the workstations, laptops, ipads, phones/mobile phones, printers and servers; • Replacing hardware of PC’s and laptops; • Creating workspaces; • Offering Remote support through Windows (MSTSC), Teamviewer and Dameware; • Assembling and installing of PC’s and servers; • Creating inventory lists of all the PC’s, servers, phones, beamers, printers within the company; • Granting rights to users in Active Directory; • Resetting passwords of users in Active Directory; • Creating NTFS groups in Active Directory; • Monitoring of 60 servers; • Installing and configuring of routers and modems • Managing backup; • Installing updates for PC’s and laptops by using Shavlik; • Configuring and stacking of switches by using Putty; Secundary tasks: • Reinstalling of PC’s and laptops. • Checking the network cables for flaws. • Annual visits to our offices abroad. • patching of PC’s, phones, and printers. Projects: • The biggest project of the companies existence. Migrating 2000 users from Groupwise to Outlook 2016. Show less

  • Neomax
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Engineer
      • Mar 2014 - Apr 2015

      St. Antonius hospital in Utrecht (Posted by Neomax) Primary tasks: • Accepting incidents by phone. • Registering incidents in OTRS • Analyzing and resolving incidents; • Giving feedback towards end users; • Escalating incidents when necessary; • Resetting passwords of users in Active Directory; • Creating users in Active Directory; • Resolving Outlook 2007 incidents, editing settings and adding mailboxes; • Installing software; • Offering remote support; Citrix/ SMS Remote/ Remote Desktop. Secundary tasks: • Advising users by buying hard/software and supplies UMC Hospital in Utrecht (Posted by Neomax) Primary tasks: • Accepting incidents by phone, email and face-to-face contact; • Registering incidents in TOPdesk; • Escalating incidents when necessary; • Giving feedback towards end users; • Resetting passwords of users in Active Directory; • Resolving Outlook 2007 incidents, editing settings and adding mailboxes; • Offering remote support; Citrix/ SMS Remote/ Remote Desktop. Secundary tasks: • advising and active consultation and implementation, concerning ICT business and budget; Projects: • new digital workplace; supplying aftercare to 12,000 end users that were migrated from Windows XP to Windows 7. Gemeentehuis Heerhugowaard (Posted by Neomax) Primary tasks: • Accepting incidents by phone, email and face-to-face contact; • Registering of incidents in servicedesk; • Resolving of incidents relating to computers, laptops, mobile phones and printers; • Configuring of mobile phones; • Giving feedback towards end users; • Resolving Lotus Notes incidents, editing settings and adding mailboxes; • Offering remote support; Citrix/ Remote Desktop. Secundary tasks: • providing advice and active consultation and implementation, concerning ICT business and budget; • Reinstalling PC’s, mobile phones and laptops; Projects: • Configured a count system for the municipality elections. Show less

  • Active Group ICT B.V.
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Engineer
      • Oct 2012 - Dec 2013

      Primary tasks: • Picking up assigned incidents; • Register incidents in TOPdesk; • Analyzing and resolving incidents; • Installing soft- and hardware; • Replacing of hardware; • Mounting of Smartboards and touch screen monitors; • Offering remote support through Windows (MSTSC); • Assembling and installing of PC’s and servers; • Creating inventory lists of all the hardware; • Editing the rights of users in Active Directory; • Resetting the passwords in Active Directory; • Monitor 30 servers; • Installing and configuring of routers and modems. Secundary tasks: • Reinstalling of PC’s and laptops • Checking the network cables for flaws. Projects: • Internal moving of Promotion Partner, patching of phones, internet and printers. • Configured many HP printers; • External moving of the Orion Noteboomschool: Independently moved 20 workstations to a bigger location. Show less

Education

  • MBO College Zuidoost
    MBO 4, ICT-beheer / ICT-beheerder
    2007 - 2010

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