General Manager

• Nov 2019 - Present

Assistant Manager

• Apr 2018 - Oct 2019

•Created and enforced the branded customer experience through service, product knowledge, and building strong customer relationships; resulted in an 10% increase in daily foot traffic. • Collaborated with the Marketing Manager for a high-profile local event lasting 2 days; increased active memberships for The Vitamin Shoppe by 800+ new members through field marketing and customer engagement activities • Planned and implemented the store’s social media program to promote store awareness within the community; developed targeted marketing campaigns and posts, garnering 100+ new, active followers within the first 6 months Show less

Sales Support Associate

• May 2017 - May 2018

• Educate a diverse customer base of 100 daily on home services benefiting the maintenance, repair and replacement of their existing heating and air systems; addressed the needs of the customer and provided options for service needs; resulting in an average of 4-6 appointments confirmed with a 20% close rate • Collaborated with 2 Home Depot store managers and supervisors to develop and implement strategies for reaching and exceeding store goals which were accomplished for both first and second quarters • Generated $150K in just 3-months for the Home Depot Rightime Program; the highest amount recorded for that duration • Recognized by management and peers for the keen ability to connect with clients and identify the “need behind the need,” resulting in higher sales and increased customer satisfaction Show less

Field Energy Specialist/ Marketing Specialist

• May 2016 - Apr 2017

• Demonstrated world class customer service focused on developing solutions for a variety of customer needs; accomplished 100% of daily and weekly sales goals while maintaining a high level of productivity and attention to detail • Drove the creation and implementation of an in-store customer leads program; facilitated 250+ leads, resulting in increased team sales • Demonstrated world class customer service focused on developing solutions for a variety of customer needs; accomplished 100% of daily and weekly sales goals while maintaining a high level of productivity and attention to detail • Drove the creation and implementation of an in-store customer leads program; facilitated 250+ leads, resulting in increased team sales

Maritime Enforcement Specialist

• Jun 2009 - Apr 2016

• Conducted 350+ vessel inspections for the implementation of maritime laws; ensured vessel compliance and conducted examinations of all documents, persons, and belongings; demonstrated calm under pressure • Utilized the Maritime Information for Safety and Law Enforcement (MISLE) database to enter all law enforcement activities for proper storage and submission with 100% accuracy • Trained 50+ junior law enforcement personnel monthly in the proper deployment of all techniques and knowledge required to conduct law enforcement missions Show less