Technical Director

• Dec 2019 - Present

Technical Director

• Jan 2014 - Dec 2019

Business Development Being part of the strategic decision board, working in the portfolio design and products priorization. Focused on having the desired products and or services ready on time, always ensuring its quality. (R&D projects included) Sales/Presales Sales support tasks, customer requirements identification, quote preparation (BOM), vendor and third party discounts negotiation. Team Management + HHRR In charge of defining the objectives and performance appraisals of the team. Encouraging teamwork, team communication in a daily basis helps to identify problems and resolve conflicts. Profile definition, interviews, salary negotiation, are part of my tasks too. Contract Management New Contract Management tool deployed during first quarter 2018

Professional Services Manager

• Oct 2011 - Dec 2013

Team ManagementBuilding and managing Professional Services team (20-25 members). Understand and work for people development needs. Assure internal satisfaction and adequate training development.BusinessBusiness Related responsibilities: Professional Services annual budget, monthly forecast & invoicing control, Go-NoGo decision contributor for new trading opportunities.ManagementHigh interaction with PMO, PreSales and Sales Departments. Business is complex and high flexibility, ability to prioritize and conflict of interest management, is needed.Operational excellence. Ensure quality on services provided to our customers is a must.SalesBeing in contact with vendor and clients is an important and rewarding task.Daily task include:- Hiring new employees- Assigning duties to engineers- Training and evaluating employees- Managing resources that the team has access to- Identify, anticipate and avoid possible problems during projects execution.- Monitoring monthly PS billing status and over year business profitability.- Work on new service implementation processes definition

Professional Services Resource Manager

• Feb 2011 - Oct 2011

Leading Post Sales Delivery process, High interaction with PMO, Sales and Pre-Sales departments.Organize and manage daily tasks for both the team and individuals. Assuring both, delivery process and quality of work, to meet Client’s expectations and cooperate to the achievement of adequate business profitability.Being part of the recruitment process and collaborating to PS budget and forecast activities.Reporting to the PS Manager on the team activities, coordinating the actions that may be deemed necessary to the growth of the business and the team.

Systems Engineer

• Jul 2005 - Feb 2011

During my first years in the company I was working as the IT Operating Manager and Systems Engineer at the same time.As an IT Operating Manager I was responsible for: - Management and Maintenance of corporate servers. - Define Corporative IT equipment. - Configuring and Maintenance of internal networking devices.As a Systems Engineer, I was deploying diferent parts of Dimension Data Portfolio Solutions to our customers. - Networking (Routing/Switching) Projects - Security Projects - VoIP Projects - Wireless ProjectsLasts years at this position, I became a Lead Technical Consultant for the Converged Comunications Branch. - I've lead and deployed huge IPT and Networking projects for really big and critical banking, automotive, chemical and Multinational environments. - I've been helping my colleagues to become more experienced in IPT, Switching and Wireless technologies.

IT Operating Manager at Princesa Sofia Hotel

• Mar 2005 - Jul 2005

IT Technician

• Nov 2003 - Dec 2004

Working in the Department of Computing and Communications. - Incident Management and Troubleshooting - Computers Assembly - Servers Management and Maintenance Working in the Department of Computing and Communications. - Incident Management and Troubleshooting - Computers Assembly - Servers Management and Maintenance

Tradia - Support Engineer

• Jun 2003 - Sep 2003

Assistant in the area of ​​signal broadcasting and incident management Assistant in the area of ​​signal broadcasting and incident management